Have you received recognition for your work in the last week and from whom?
No
Yes, from a guest
Yes, from a peer
Yes, from a supervisor
Yes, from my significant other
On a 1-to-10 scale, with 10 being high, how positive are you toward everyone?
1-2-3-4-5-6-7-8-9-10
On a 1-to-10 scale, with 10 being high, how responsible are you?
1-2-3-4-5-6-7-8-9-10
Do you strive to set the standards of excellence within your job?
Yes
Sometimes
No
When someone else makes a mistake with a guest, I enjoy fixing it.
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree
I feel I have a voice at work.
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree
How often do you push yourself to do more than other people?
Never
Rare
Sometimes
Frequent
Always
Would you consider yourself to be a very responsible person?
Always
Most of the time
At work I am but not always everywhere
Sometimes
How do you feel toward authority?
I respect authority
Authority is needed to establish some sense of order
It depends how they use authority
As long as they deserve the position, I have no problem with authority
Some people abuse authority, but if they don’t do that, I feel fine
Others look to me for guidance in times of chaos.
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree
When I’m having a bad day, it is easy for me to set aside my feelings at work.
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree
Depends why I’m having a bad day
I don’t have bad days
Depends on what is happening at work
How would you say you handle pressure compared to other people?
Better than anyone I know
Better than most people
About the same as other people
Not as well as many people
Not as well as most people
When I work harder at work, it inspires others to work harder.
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree
Do you always drive yourself to win?
Yes
Sometimes
No
Which of the following best describes your ability to cheer people up?
I can do this at work but not at tome
I have a difficult time doing this
I do this all the time
I can do this at home, but not at work
Part of my job is to find ways of improving things.
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree
My supervisors always trust my work
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree
I try to stay upbeat and positive and leave any negative thoughts at home.
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree
Do you envision yourself making a career in your position?
Absolutely
Likely
Probably
If l like doing the job
Possibly
Maybe
If I am successful at the job
No
If the pay and benefits are good
On a 1-to-10 scale, with 10 being high, how important is being the best in everything you do?
1-2-3-4-5-6-7-8-9-10
Have you ever gone the extra mile to provide a service or make a person happy?
Yes
Most of the time
Sometimes
Once in awhile
No
On a 1-to-10 scale, with 10 being high, rate yourself as a resourceful problem solver.
1-2-3-4-5-6-7-8-9-10
How well do you work with other people?
Very well
Great, most of the time
Great, at times
Fine
It depends on the situation
I prefer to work alone
How often are you able to find better ways of doing something?
Never
Rarely
Sometimes
Frequently
Always
I work well in an environment where I am responsible for making a lot of decisions.
I strongly disagree
I disagree
I somewhat disagree
I neither agree nor disagree
I somewhat agree
I agree
I strongly agree
What kind of things do co-workers need to anticipate?
Each others moods
Each others strengths
Don’t need to anticipate
Guest’s preferences
Each others weaknesses
Arrival and departure details of guests
I always adjust my own style to meet the guest’s needs.
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree
When working with a team, how often are you the one who carries the load?
Never
Rarely
Sometimes
Frequently
Always
On a 1-to-10 scale, with 10 high, how well do you get along with the people with whom you work?
1-2-3-4-5-6-7-8-9-10
I share in the excitement and success of others.
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree
The person I work with closely may not be perfect, but I believe in trying to get them to change along desirable lines.
Rarely or almost never
Sometimes
Occasionally
Often
All or most of the time
I have an ability to make a guest feel good and want to come back.
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree
I can easily communicate my ideas to people at any level within the organization.
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree
How do you learn best?
By doing – hands on
By reading
By example
Watching other people
Ask the experts to teach me
From my manager
I go find a coach
On-the-job training
Not counting unusual or extraordinary circumstances, how many days of work did you miss last year?
1-2-3-4-5-6-7-8-9-10+
What do you do when someone opposes your point of view?
Ignore the opposition
Agree with what they have to say
Ask for advice from a peer
Get others on my side
Provide further support or information for my point of view
Ask for advice from a supervisor
Increase my determination to support my point of view
On a 1-to-10 scale, with 10 being high, how much do you consider yourself to be extremely accurate with details?
1-2-3-4-5-6-7-8-9-10
I enjoy talking to guests
Strongly disagree
Disagree
Somewhat disagree
Neither agree nor disagree
Somewhat agree
Agree
Strongly agree
Would others describe you as a joiner OR a loner?
Joiner
Loner
Neither
Both
Within your organization, who can you easily communicate your ideas to?
Subordinates
Peers
Guests
Supervisors
Executives
Suppliers
Guests and peers
All of the above
How would your best friend describe you?
As a friend
Trustworthy
Happy
Friendly
Creative
Honest
A good person
Loyal
Successful
Funny
Are you a person who keeps up with all current events?
Yes
Yes, most of the time
To some extent
Sometimes
Occasionally
Rarely
Are you an enthusiastic person?
Yes
At work, but not at home
Sometime
Only if enthusiasm will help
No, because I am not the cheerleader
Occasionally
Would your friends describe you as a positive person?
Yes
Most of the time
Depends on the situation
At work, yes
Yes, when things are going well
No
It is easy for me to ask a co-worker for help
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree
On a 1-to-10 scale, with 10 being high, how good is your overall judgment?
1-2-3-4-5-6-7-8-9-10
On a 1-to-10 scale, with 10 being high, how would you rate your competitiveness with others?
1-2-3-4-5-6-7-8-9-10
Do you like to help others and show them ways to get better?
Yes
Sometimes
Yes, most of the time
Occasionally
Yes, at work, but not always everywhere else
Rarely
I can adapt my approach to the personalities of each of my guests.
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree
How often do you volunteer for tasks outside your normal responsibilities?
Never
Rarely
Sometimes
Frequently
Always
I have been told that I have a positive attitude.
I strongly disagree
I disagree
I somewhat disagree
Agree
Strongly agree
I am a very self-confident individual
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree
Do you like beating performance records that have been set before you?
Yes
Sometimes
No
On a 1-to-10 scale, with 10 being high, how high do you set your goals?
1-2-3-4-5-6-7-8-9-10
How often does your supervisor ask you to mentor or help new co-workers?
Never
Rarely
Sometimes
Frequently
Always
Do you ever wake up in the middle of the night with a solution to a problem at work?
Yes, often
As long as it is in my area of expertise
Yes, depends on the situation
Sometimes
Occasionally
No
On a 1-to-10 scale, with 10 being high, how would you rate your passion for your work?
1-2-3-4-5-6-7-8-9-10
On a 1-to-10 scale, with 10 being high, how would your manager rate your performance at your current place of employment (or in the last position you held)?
1-2-3-4-5-6-7-8-9-10
How much of the credit should you get when someone who works for you does something exceptionally well?
I get the credit, because I am responsible for them
They do, because they did the work
Me, if I specially told them what to do
They, if they made the decision themselves
All credit need to be shared
It depends on who will benefit most from the credit
My supervisor would rate my dependability as excellent
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree
Would all of your previous employers re-hire you?
Yes
Most of them
Some of them
A few of them
No
On a 1-to-10 scale, with 10 being high, how well do you interact with a wide variety of people?
1-2-3-4-5-6-7-8-9-10
How much prizes or awards have you won?
1-2
3-4
5-6
7-8
9 or more
I am a responsible person
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree
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