iLounge Manager (Apple/Mac Internet Cafe Manager) Job number:100104P
DescriptionCelebrity Cruises is looking for inspired global professionals who believe in success through commitment and pride to join our expanding family. As an industry leader in service and innovation, we provide a working environment that fosters career growth and development for our onboard team members. With a fleet of innovative cruise ships, each offering guests a premium vacation experience, there are almost countless opportunities to join us at sea.
We are currently seeking an iLounge Manager to join our team! The emphasis of this position is on meeting the revenue targets the internet cafe, Apple retail products, and iLearn, the technology enrichment program, interacting with guests and handling all customer relations issues, and providing leadership. Potential candidates must have at least three years of related experience in an Apple/Mac environment.
Responsibilities include but are not limited to: Achieve revenue and ratings targets
Sign up guests for internet minutes, packages, technology courses and private lessons
Conduct all technology lectures and courses including, but not limited to the Internet, email, Microsoft Word, Microsoft Excel, iLife, iWork, and iPods
Oversee all retail components of iLounge, including (but not limited to) inventory management, par levels, sales, and promotions
Assist guests in the iLounge during the established hours, and assist with all customer relations issues
Adapt marketing promotions for specific cruise itinerary to maximize guest flow in the internet cafe and participation in the technology enrichment program
Assist guests with any questions or concerns on the Celebrity Online program
Manage and resolve any guest disputes on seapass charges
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