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Assistant Stateroom Steward/ess (Team Service) job description
CEO:
JOB DESCRIPTION
Assistant Stateroom Steward/ess
(Team Service)
The Assistant Stateroom Steward/ess is responsible for ensuring quality housekeeping service and high standards of cleanliness in all areas, as per company guidelines. The Assistant Stateroom Steward/ess will be assigned to a Stateroom Steward/ess. The Assistant Stateroom Steward/ess has a combined role in staterooms and public areas, reports directly to the assigned Stateroom Steward/ess and to the Assistant Housekeeping Manager. His/her responsibilities include, but are not limited to the following:
• Adhere to company standards regarding dress and appearance (Carnival Look Book).
• Extend appropriate greetings to all guests at every opportunity.
• Apply hospitality standards at all times in guest and crew areas.
• Follow all safety regulations (boat drills, lifejacket issues etc) during the course of duty.
• Adhere to all occupational safety instructions and be aware of surroundings while performing duties to ensure a safe working and guest environment.
• Follow all environmental, USPH and SMS procedures during the course of duty.
• Adhere to all safety and operational instructions regarding handling chemicals.
• Advise any guest challenges immediately to Housekeeping Management.
• Report and follow up on all maintenance issues with the Assistant Housekeeping Manager.
• Make sure to be introduced to all guests by the Stateroom Steward/ess.
• Make sure all staterooms are serviced twice a day to the cleaning and set-up standard required.
• Respond to all guest requests in a timely manner.
• Ensure balconies and furniture are kept clean (where applicable).
• Ensure hallway/corridor and steward lockers are maintained clean and tidy at all times.
• Ensure carpets in cabins and hallways/corridors are maintained clean by daily spotting and reporting.
• Ensure that all equipment is properly cared for, cleaned and stored correctly.
• Ensure that food service items are removed from the staterooms promptly and returned to the appropriate area. Under no circumstances should they be stored on the carpet.
• Ensure timely delivery of collected liquor, tour tickets and other stateroom deliveries with the Stateroom Steward/ess.
• Adhere to CCL environmental towel hanger policy.
• Adhere to CCL amenity basket program.
• Assist with administration of departmental paperwork and report procedures.
• Assist with luggage delivery and related duties as instructed.
• Coverage of Stateroom services as required as part of ongoing training.
The Stateroom Steward/ess has overall responsibility for the section and as the immediate supervisor is responsible for training in all areas of stateroom procedures.
Hotel areas:
• Maintain high standard of cleanliness in assigned area.
• Apply related points above to hotel areas during duty.
• All hotel cleaning duties as per schedule assigned by the Housekeeping Management.
Drydocks/Wet docks
• During drydocks/wet docks schedules may be altered to include the coverage of stateroom cleaning and services and or special assignments related to the circumstances. These areas will be covered under the below and considered as part of ongoing training.
Participate in all other functions as directed by Housekeeping Management.
M?tej?i:
Ciao!
Upravo sam dobila ponudu za mjesto Assistant Stateroom Attendant na Crystal cruises?
Pročitala sam sve postove na ovom forumu ali našla sam jako malo o ovom poslu i kompaniji, pa ako mi netko može dati nekakve informacije bilo bi prekrasno! -()-
Hvala!
natal:
Tezak poso. Housekeeping je*en. Neki nase rade na carnivalu. Kazu okej im i vratit ce se. Meni osobno se ne svidja al opet tuku bolje pare od mene(za sad).
Samo napred. Ako si voljna radit i nije te strah posla nema greske.
Penelopi2006:
Da li neko moze da ukratko opise poslove za ovu poziciju? Takodje dobila ponudu.... HVALA
Costarico:
--- Quote from: Penelopi2006 on 03/February/2011 ---Da li neko moze da ukratko opise poslove za ovu poziciju? Takodje dobila ponudu.... HVALA
--- End quote ---
Penelopi preko koje agencije si dobila ponudi za ovu poziciju..svi je hvale, jer je tiping pozicija..kažu da se može fino para zaraditi!
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