JOB DESCRIPTION
Stateroom Steward/ess (Team Service)
The Stateroom Steward/ess is responsible for ensuring quality Housekeeping service and high standards of cleanliness as per company guidelines. The Stateroom Steward/ess will be assigned two permanent Assistant Stateroom Stewards, however the Stateroom Steward/ess will be ultimately responsible for the entire section, reports directly to the Assistant Housekeeping Manager. His/her responsibilities include, but are not limited to the following:
• Adhere to the company standards regarding dress and appearance (Carnival Look Book).
• Extend appropriate greeting to all guests at every opportunity.
• Apply hospitality standards at all times in guest and crew areas.
• Introduce guests to features of the stateroom at introduction.
• Introduce assigned service team (Assistant Stateroom Stewards) to all guests.
• Follow all safety regulations (boat drills, lifejacket issues etc.) during the course of duty.
• Follow all environmental, USPH and SMS procedures during the course of duty.
• Adhere to all safety and operational instructions regarding handling chemicals.
• Advise any guest challenges immediately to the Housekeeping Management.
• Respond to all guest requests in a timely manner.
• Report and follow up on all maintenance issues with the Assistant Housekeeping Manager.
• Ensure all staterooms are serviced twice a day to the cleaning and set-up standard required.
• Ensure balconies and furniture is kept clean.
• Ensure hallway/corridor and lockers are kept clean and tidy at all times.
• Ensure carpets in staterooms and hallways/corridors are kept clean through daily spotting and reporting.
• Ensure that all equipment is properly cared for, cleaned and correctly stored.
• Ensure daily inspections of guest mattresses and adhere to mattress turning guidelines.
• Ensure that food service items are removed from the stateroom promptly and returned to the appropriate area. They should not be left on the carpet under any circumstances.
• Administer beach towel and bathrobe programs. Be pro-active to promote sales.
• Follow all stateroom beverage procedures.
• Ensure timely delivery of collected liquor, tour tickets and other stateroom deliveries.
• Control and issue safety deposit box keys as applicable.
• Adhere to CCL environmental towel hanger policy.
• Adhere to CCL amenity basket program.
• Administer departmental paperwork and report procedures.
• Luggage delivery and related duties as instructed.
• Train and evaluate Assistant Stateroom Steward in all standards and regulations.
• Provide feedback to the Housekeeping Management regarding training and performance.
• Assign daily duties to the Assistant Steward/ess as per their job description.