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Skola mozda nije uslov, ali iskustvo svakako jeste!
Evo ti minimum requirements - FS na kompaniji Royal Caribbean:
Hiring Requirements:
• Minimum one year supervisory experience in housekeeping operation of large 4 or 5 Star hotels (500+ rooms), cruise line or hospitality industry related field required, with demonstrated experience supervising team of minimum of 10 employees
• Minimum of one to two years of guest room cleaning experience in 4 or 5 star hotel or cruise line equivalent
• Specific knowledge of principles and processes for providing exceptional customer and personal service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality service standards
• Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy
• Ability to communicate diplomatically with supervisors and crew members to resolve problems and negotiate amicable resolution to challenges
• Flexibility to manage, direct and encourage a positive, dynamic, diverse Housekeeping Supervisor team by navigating through a changing work environment
• Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible
• Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the Housekeeping division operation
• Should harbor a flexible outlook towards placement throughout the fleet, considering changing fleet-wide operational business needs • Working knowledge of cleaning procedures and equipment, chemical handling, linen par levels, public health standards, computers, internet access, and the ability to navigate within a variety of software packages (e.g. MS Office) and office equipment
• Completion of high school or equivalent required Internal Candidate Requirements: In addition to meeting all requirements listed above, internal candidates must have a minimum of 16 months experience as a Stateroom Attendant or Linen Runner and meet all requirements defined in the “Chart Your Course” program. Must have completed a minimum of 90 days in current position with demonstrated strong performance results. Language Requirements:
• Required to speak English clearly and distinctly, has aptitude to read and write English in order to understand and interpret written procedures, including the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
• Ability to speak additional languages such as Spanish, French, Italian or German required Physical Requirements: While performing the duties of this job, the shipboard employee is regularly required to stand, walk, use hands to touch, handle, or feel, reach with hands and arms, talk or hear, and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception & ability to adjust focus. All shipboard employees must be physically able to participate in emergency life saving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds.
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