Forum
Posao na Brodu => Cruise Lines => Starboard => Topic started by: dado rv on 10/February/2012
-
Pozz svima,da pitam dali je tko bio ovih dana u Budimpešti na razgovor za Starboard i ako moze opisat kako je bilo?
-
Pozz svima,da pitam dali je tko bio ovih dana u Budimpešti na razgovor za Starboard i ako moze opisat kako je bilo?
Nije bilo razgovora za Starboard, samo za Hardings - prije 2 dana u Budimpešti +U+
-
Sorry na na pogresci oT
-
Dragi moji forumasi ovaj razgovor sta je bio u Budimpešti je živa pušiona prevedeno "puno dima a jako malo vatre" neisplati se aplicirati za to jako malo love ali bas jako malo pa to vam je malo više nego šta ljudi kod nas dobivaju sa siza!!! Ja sam ostao bez teksta oT i velika :banana:
-
kako kompa?
sto je bilo?
daj reci vise ""]]
-
Ljudi odlaze i za manje pare na brod ;)
Na Carnivalu sam sreo dosta nasih na poziciji hotel steward...placa cca 480$ ... i naravno asst.waitera sto sam i sam bio...placa 1060$
Vece se pare da zaradit u gift shopu(ne kazem znatno vece) a posao je 100 puta laksi od gore navedenih...nisam ga ja osobno radio ali nitko tko je radio se nije zalio da je tesko b00/
-
Moj posao je lagan ali da mogu u shop sto i planiram ne bih odbio :yeah:pricao sam sa nasim iz shopa posao je teza ladovina spram robovlasnicke situacije u ostalim departmentima . :hmm: :waiting:
-
Moj posao je lagan ali da mogu u shop sto i planiram ne bih odbio :yeah:pricao sam sa nasim iz shopa posao je teza ladovina spram robovlasnicke situacije u ostalim departmentima . :hmm: :waiting:
Sve ti je to relativno druze, zavisi od velicine broda, da li ste u deficitu sa osobljem, i najvise od toga kakav vam je manager. Svaki posao i svaki department ima svoje dobre i lose strane. Evo, jednom prilikom, imao sam managera, da smo svi mi iz shopa vidjeli port samo 2 puta u roku od 3 mjeseca...Svi misle shoppiji uzivaju i da su na plazi tokom sati provedenih u luci, a mi u stvari zabijeni dole po lockerima i izbacujemo i ubacujemo, radimo preslagivanje stvari i inventure, i jos 100 cuda.
-
I mene interesuje kakoje protekao intervju koji je kako je meni receno trebalo da se odrzi 11. Marta u Budimpesti i to za Starboard - to mi je rekla Jeena prosli mesec kad sam je kontaktirala, preliminarni je bio u Februaruovde u Bg a finalni u Martu u Budimpesti - nije mi jasno kako sad kazete da je to bio intervju za Harding kad je meni receno za Starboard??
Ja sam resila da ne idem jer sam shvatila da mi je mnogo komplicirano - treba prvo da najavljujem slobodne dane na trenutnom poslu min.3, traziti hotel tamo i placati put, sad sam se odlucila za Kuzon, no videcemo...
-
Da tema ne umre. Lora, bilo bi dobro da ispričaš tvoja iskustva posle sa Kouzonom,da bi raja znala kakva je procedura i šta mogu da očekuju.
Koji je procenat ljudi koje oni na selekciji izdvoje na Gift itd...
Pa ako pročitaš ovaj post bilo bi lepoda odgovoriš.
Pozdrav :)
-
Ovo je neka vežbanka koju kako sam čuo treba popuniti pred odlazak na svoj prvi brod kao upošljenik Starboard-a. Može koristiti i kao izvor mogućih pitanja na intervjuu.
Customer Service Challenge Workbook
NAME:___________________________________
SHIP:____________________________________
Name the six stages of our customer service sales map
………………………………………………………………………………………………
………………………………………………………………………………………………
………………………………………………………………………………………………
………………………………………………………………………………………………
………………………………………………………………………………………………
………………………………………………………………………………………………
Where are our Customer Service headquarters located?
………………………………………………………………………………………………
We guarantee to match the price of any authorized vendor – T/F
We offer every guest an unconditional 6 month warranty on all of our fine
jewelry and fine designer watch brands – T/F
Being well groomed shows respect for:
Yourself
The merchandise
Your guest
All of the above
You can tell how much a guest will spend by looking at the way they are
dressed – T/F
Tone of voice and facial expressions account for 93% of your message
T/F
You should smile at guests:
All the time
Only if they smile at you
Only if they want your help
It’s not important to smile
A warm smile makes you look friendly and approachable – T/F
Why is eye contact important?
Shows interest in a guest
Shows openness and honesty
Establishes trust
All of the above
Guests should be greeted within 5 minutes of entering the store – T/F
“May I help you” is a good way to start a conversation with a guest – T/F
Why is it important to stay alert for customers entering our shops?
………………………………………………………………………………………………
………………………………………………………………………………………………
………………………………………………………………………………………………
………………………………………………………………………………………………
How can we stay alert for customers entering our stores?
………………………………………………………………………………………………
………………………………………………………………………………………………
………………………………………………………………………………………………
………………………………………………………………………………………………
Give your own example of a General Greeting you could use.
………………………………………………………………………………………………
………………………………………………………………………………………………
………………………………………………………………………………………………
………………………………………………………………………………………………
When a guest says “I’m just looking” you should reply:
“Let me know if you need anything”
“Perhaps I can make a few suggestions to help you”
Give your own example of a Merchandise Greeting you could use.
………………………………………………………………………………………………
………………………………………………………………………………………………
………………………………………………………………………………………………
………………………………………………………………………………………………
Give four examples of why our customers may make a purchase.
………………………………………………………………………………………………
………………………………………………………………………………………………
………………………………………………………………………………………………
………………………………………………………………………………………………
To discover customer needs, we need to ask open-ended questions. Give
four examples of open-ended questions.
………………………………………………………………………………………………
………………………………………………………………………………………………
………………………………………………………………………………………………
………………………………………………………………………………………………
What is the definition of a feature?
………………………………………………………………………………………………
………………………………………………………………………………………………
………………………………………………………………………………………………
………………………………………………………………………………………………
What is the definition of a benefit?
………………………………………………………………………………………………
………………………………………………………………………………………………
………………………………………………………………………………………………
………………………………………………………………………………………………
Check which one is a feature and which one is a benefit:
‘You can use it at home or in the office”
“This is 100% cotton”
“This is something your whole family will enjoy”
“You won¹t have to send it to the dry cleaners”
‘It has a removable handle”
“Look at the fine quality of the stitching”
“This lotion has an SPF of 15”
“This lotion will allow you to stay out in the sun”
longer
Probing questions help you to determine the needs of a customer. Give 3
examples of a probing question
………………………………………………………………………………………………
………………………………………………………………………………………………
………………………………………………………………………………………………
………………………………………………………………………………………………
Why is probing so critical?
………………………………………………………………………………………………
………………………………………………………………………………………………
………………………………………………………………………………………………
………………………………………………………………………………………………
Why is listening important?
………………………………………………………………………………………………
………………………………………………………………………………………………
………………………………………………………………………………………………
………………………………………………………………………………………………
Our guests’ needs are always the same – T/F?
What is a ghost objection?
………………………………………………………………………………………………
………………………………………………………………………………………………
………………………………………………………………………………………………
………………………………………………………………………………………………
What is a Legitimate objection?
………………………………………………………………………………………………
………………………………………………………………………………………………
………………………………………………………………………………………………
………………………………………………………………………………………………
Name an add-on item for each of the following:
· A sunhat
……………………………………………..
· A pair of earrings
……………………………………………..
· A T.Shirt
……………………………………………..
· A carton of cigarettes
…………………………………………….
· A postcard
……………………………………………..
What two questions could you ask to close the sale?
………………………………………………………………………………………………
………………………………………………………………………………………………
………………………………………………………………………………………………
………………………………………………………………………………………………
In your own words, describe what Superior Customer Service means to
you…
………………………………………………………………………………………………
………………………………………………………………………………………………
………………………………………………………………………………………………
………………………………………………………………………………………………
-
@Plivac, hvala :uzdravlje: Spremam se za finalni i skupljam sve moguce informacije ;)