Evo, i ja sam pronašla nekoliko opisa ovog radnog mjesta jer i mene ovo posebno zanima.
Ako sam dobro shvatila, na nekim brodovima se ova pozicija zove (international)host, a na drugima international ambassador.
"Position: International Host
Position Summary:
This position will also provide specific language assistance and translation to non-English and international speaking guests in order for them to understand and
enjoy all aspects of the cruise experience.
As a support role within Guest Services, this position lends assistance to the
permanent international ambassador where and when needed, and as deemed
necessary by the Guest Services Manager.
________________________________________
Essential Duties and Responsibilities:
In accordance with company standards , each employee conducts oneself in a professional and courteous manner at all times. This applies to physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas.
Assist with the International program throughout all service related departments onboard the ship. This includes and is not limited to: Provide consecutive or simultaneous interpretation services for guests requiring language assistance.
Must demonstrate a strong written command of the applicable languages to provide assistance with translations of a variety of documents and communications for guests; including the daily Cruise Journal, letters and other collateral materials.
Also assists with translations for all other departments when foreign language translation is needed onboard. Review and ensure the accuracy of collateral materials and coordinate the distribution of in-stateroom materials with the Housekeeping department and all in-language.
Translate announcements over the public announcement system. Serve as host
and/or translator for any type of event or activity with a large number of non-English speaking guests. This includes but is not limited to, the Welcome Aboard Show, Farewell Show, Cruise Staff Cocktail Shows, out island activities, charters, affinity, promotional, incentive, presentations, and various theme night arrangements.
Assist the International Ambassador onboard answering inquiries, offering
suggestions, and providing descriptive literature in various languages pertaining
to shore excursions, onboard activities, entertainment, etc.
Escort guests on shore excursion tours to assist non-English speaking guests. Utilize opportunity to socialize with guests and available for guest assistance. Assist guests
with immigration and customs procedures and forms, aspects of Customs and Immigration during the embarkation and debarkation process.
Conduct individual or group presentations to international guests regarding the departure and arrival procedures. Disseminates information, directs and escorts
guests to staterooms and or exits. May provide translation for Customs and Immigration Officers. Must practice sound and prudent business sense and
high professional ethics at all times.
Maintains guests’ confidence and protects organization reputation by keeping guest
and company information confidential.
Perform any duties as set forth by the Guest Services Manager, such as working the
Guest Services desk, liaising with guests, assisting with any established procedures within the Guest Services division and actively providing support as the business
needs dictate.
________________________________________
Hiring requierements:
Ability to speak read and write clearly, distinctly and cordially English, plus at least three additional languages such as Spanish, Italian, French, German or Portuguese. Additional language mix may also be one of the following: Japanese, Korean, Finnish, Swedish, Danish, Chinese and Russian. A language proficiency test may be required
Ability to read and write English, plus at least two additional languages stated above,
in order to understand and interpret written procedures. This includes the ability to
give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers
Ability to pay close attention to detail.
Working knowledge of computers with e-mail and business related software
packages such as word processing and spreadsheet applications, knowledge to
operate all office equipment and ability to perform basic math functions with
regard to product and service pricing.
Minimum two years front of house managerial/operational experience in a hotel, cruise line or hospitality industry related field preferred or Bachelor’s degree in hospitality management, business administration or related field from an accredited college, university or the international equivalent preferred.
Flexibility to manage change and ability to work positively and cooperatively in a
diverse team environment to meet overall established timeframes for the Guest Services division operation.
Should harbor a flexible outlook towards placement throughout the fleet, considering changing fleet-wide operational business needs."
Opis s jedne druge internet stranice:
"Cruise Ship Host and Hostess Jobs
As a member of the cruise staff, hosts and hostesses are constantly in the public eye.
They often serve as the mouthpiece for the ship, greeting passengers as they board and disembark, while providing news or updates about the ships events and upcoming activities.
In addition to greeting passengers, hosts and hostess responsibilities can include leading shore excursions, giving port talks, arranging parties, attending social events, helping long lines disembark from board the ship, spreading news among guests, answering questions and helping guests with small tasks.
Host jobs often include duties like cleaning the area of the ship you are hosting in, and making sure activities like boarding the ship go smoothly.
Hosts and hostesses also need to be knowledgeable about the cruise ship in general so they can answer questions and help guests with any number of needs. While being a host or hostess might seem like an easy job, people in this position are often the first and last thing clients see when attending a lecture or ship activity and therefore hosts are required to be friendly, outgoing, helpful and warm.
Because so much of the work involved is people-oriented, it is recommended when applying for these positions to stress public relations job experience or education.
While experience working in PR won't guarantee you a position on a cruise ship as a host or hostess, it will likely increase your chances and give you valuable experience to draw from while working. Host and hostess jobs often encompass a lot of other responsibilities.
Therefore it is common for hosts and hostesses to end up working in new or challenging areas onboard a ship as demand changes.
While hosting jobs on a cruise ship are a great entry-level cruise ships jobs for social people, it is also a very upwardly mobile position as well.
For example, a host might end up with some responsibilities given by the cruise director, or help introduce acts during nightly stage performances.
Salary will vary depending on experience, scope of responsibilities, and the ship you are stationed with. Hosts and hostesses usually receive tips from pleased guests as well. "
