Evo malo sažeto o koktelima,ostalim pićima i samoj usluzi
Ima toga puno ali naučiš od svega pomalo i na konju si
Nadam se da sam pomogao malo.. SRETNO!
LIST OF SOME BAR TOOLS.
-Can and bottle opener, bar spoons, bottle pourers , lemon squeezers, towel, muddlers, ice pick and chipper, bar strainer, shaker, blander, mixing glasses, knife, cutting board...
HOW WILL YOU SERVE THE GUEST WHO APPEARS INTOXICATED AND WANT ANOTHER DRINK?
-I will refuse service and discretely explain the guest reasons for my action. I will offer him a bottle of water and i will say something like „you don't have to stop enjoying your evening but we cant serve you any more with alcohol, those are the rules“. If there are any future problems with cutting of a customer i will call my supervisor to handle it.
HOW TO DEAL WITH CUSTOMER COMPLAINS?
-I will listen carefully what the customer has to say. I will apologize without blaming someone. I will ask customer what will be acceptable solution for him.
If I can I will solve the problem or i will find someone who can solve it quickly.
WHAT IS GOMME - Gomme or gum syrup is an ingredient commonly used in mixed drinks like bar Syrups.
It is made with big percentage of sugar but has an added ingredient of gum arabic.
Gum arabic prevents the sugar from crystallization and adds a smooth texture to the drink.
WHAT IS ABV - Abv or alcohol by volumes is a standard measure of how much alcohol is contained in an alcoholic beverage.
It is expressed as a percentage of total volume. It is used worldwide.
WHAT IS ALCOHOL PROOF - Alcohol proof is also measure of how much alcohol is contained in an alcoholic beverage.
In the US alcohol proof is defined as twice the percentage of ABV, like 100proof whiskey contains 50% of alcohol by volume.
WHAT IS SPIRIT - It is term for distilled beverage that consist no added sugar and has at least 20% of alcohol.(GIN,VODKA,RUM,WHISKEY..)
DO YOU KNOW SOMETHING ABOUT UP-SALE?
Up-selling has a lot of benefits. It is good for the customer (better quality Products equals happy customer) it is also god for me(better tips) and finally, it is good for the Bar (extra revenue).
-It is important to talk with the customer. That will allow me to learn what things the customer like. It will help me to turn a small sale into a big one.
It is important to be enthusiastic when you selling something. It is easier to sell something which you are excited about.
Suggest special drinks and it is good to use words like most popular, fruity, juicy, delicious, icy...than beverages sounds appealing.
-When customer ordering it is important to suggest him a premium brand of alcohol. Like if he want to drink stronger whiskey suggest him a delicious Jack Daniels Single Barrel (fantastic variation of JD with less sweetness and more power)
-If customer order mixed drinks offer him a choice. Like if he order VOKDKA/MARTINI i will ask him would you like Smirnoff or popular French GreyGrose vodka?
QUALITY SERVICE.
-As an employee it is necessary to provide outstanding service to guests at all times.
Always be friendly, interested and knowledgeable.
Always use words and phrases such as : Please, Thank you, May I help you please?, Is there anything else I can do for you?...
The keys to do excellent service are: Greet passenger warmly. Make a positive impression.Be natural and be yourself. Be enthusiastic and positive. And always be helpful.
Do everything you can do to meet the guests request or solve the problem immediately.
STEPS IN SERVING A BOTTLE OF WINE.
Give and explain wine card
Make sure there is a glass for everyone who will be drinking wine and make sure you have the proper glasses for the wine (red, white, or sparkling wines require different glasses)
Bring the wine up to the table. Present it to the person who ordered it by standing at his right side with the label facing them. Present the wine to them. For example, say "the 2003 Chianti classico, sir". This is just so the host can confirm it is the correct one.
Request hosts approval before opening the wine
Hold the bottle in one hand and use your wine key to remove the plastic and cork. Try to take out the cork without it making a sound.
Present the cork to the host.
Pour a small amount into the glass of the host(1,2,3). Twist the bottle when pouring is complete, so there is no dropping and wipe the bottle on your napkin. Let the host test it out to make sure it is OK.
Fill up the glasses of the other guests(1,2,3,4), move clockwise, ladies first. Fill the host's glass last.
If there is any wine left in the bottle, leave it on the edge of the table with the label facing the host. If bottle is empty ask the host would he like to order one more bottle.
Red wine should be served cold only if the guests requests it. Rose,white wine and champagne should be served cold and then placed in an ice bucket with napkin folded over the neck of the bottle.
WINE TASTING STEPS
1.look at the wine-inspect the color,
2.swirl the wine-release aroma,
3.smell the wine-pick up the aroma,
4.taste the wine
LIQUORS
Liquor is an distilled alcoholic beverage flavored with fruit, cream, spices, flowers,nuts and bottled with added sugar. Liquors are typically sweet with high level of alcohol.
It is produced all over the world and served in many ways like neat, on the rocks, with coffee, in cocktails.
There are many different types like coffee liquors, cream liquors, fruit liquors, bitter liquors, whiskey liquors and so one.
FRANGELICO -Italian hazelnut liquor
AMARETO -Italian almond liquor
CAMPARI -Italian herbs and fruit liquor
GALLIANO -Italian sweet herbs liquor
SAMBUCA -Italian herbs liquor
COINTRAU, TRIPLE SEC-French orange liquor
CHAMBORD -French raspberry liquor
GRAND MARNIER -French cognac and orange liquor
BAILEYS, CAROLANS -Irish whiskey cream liquor
SHARIDANS -Irish black and white coffee liquor
KAHLUA -Mexican coffee liquor
DRAMBUIE -Scotland whiskey,honey,herbs liquor
TIA MARIA -Jamaica coffee beans,vanilla liquor
CURACAO -Laraha fruit citrus liquor from Curacao Island
SOUTHEN COMFORT-American fruit and spices liquor
JAGERMAISTER -German herbs and spices liquor
RUM
Rum is distilled alcoholic beverage made from sugarcane products such as Molasses or directly from sugarcane juice.
Alcohol content is 35-40% and the originally rum up to 90%. It is usually aged in oak barrels. Most rum is produced in the Caribbean and in South America.
It is important part of the culture in many Caribbean Islands and in history it is associated with piracy and British Royal Navy. LIGHT RUMS-clean light flavor. The most common rum in mixed drinks like mojito,cuba libre
GOLD RUMS-they have more flavor and are stronger than light rums. Can be used in some dark cocktails like zombie,banana colada DARK RUMS-dark color and strong flavor.They are usually made from dark molasses and aged longer.Commonly used in cooking and combined with other rums in mixed drinks like hurricane,mai tai FLAVORED RUMS-are making by adding spices and flavors. Cocktails like caption jack,bahama mama,pina colada OVERPROF RUMS-high proof rum,75% alcohol.Used as a dash in mixed drinks like B52 shoter
CACHACA -made in Brazil.The sweetest rum on the market. Best in Caipirinha cocktail
HAVANA CLUB-Cuba
BACARDI,RON RICO,CAPTION MORGAN -Puerto rico
BRUGAL -Dominicana APLETONE ESTATE -Jamaica
VODKA
Vodka is an distilled alcoholic beverage made from fermented grain mash, water and ethanol. Sometimes with traces of flavoring.It contains 35-70% of alcohol.
Vodka is traditionally drunk neat in countries of Eastern Europe but is also commonly used in cocktails and mixed drinks like Red Bull Vodka, Vodka Tonic, Juice Vodka, Sex on the beach, Martini, Caipiroska, Cosmopolitan, Black and White Russian.
Some popular brands-
SMIRNOFF – U.S. 20$
BELVEDERE – Pol 40$
IDOL – Fra over 40$
ABSOLUT – Swe 20$
GREY GOOSE – Fra 40$
IS – U.K. over 40$
FINLANDIA – Fin 20$
THREE OLIVES – U.K. 40$
STOL ELIT – Rus over 40$
BLUE ICE – U.S. 20$
VAN GOGH – Ned 40$
TRUE ORGANIC – U.S. over 40$
STOLICHNAYA – Rus 20$
ZYR –Rus 40$
BEER
Beer is an alcoholic beverage made from water, sugar and cereal grain. It is the world most widly consumed alcoholic drink and it is the third most popular drink after water and tea.
Beer is popular and is produced all over the world.
GUINNES, KILKENY – Irish
LEFE, HOGARDEN – Belgium
AMSTEL, HEINEKEN – Nederland
BECKS, ERDINGER, LOWENBRAU, PAULANER – German
TUBORG, CALSBERG – Danmark
CORONA, SOL – Mexico
BUD, MILER – U.S.A.
GIN
Gin is an distilated alcohol beverage made from grains such as barley, corn or rye. It is flavored by using Juniper berrys and other herbs and spices.
Production of Gin dates back in the 17th century in Holland and like many modern esentials was originally used in medicin.
It is commonly used in cocktails and mixed drinks like Martini, Negroni, Long island ice tea, Gin tonic..
BEEFEATER- uk 20$
BOMBAY- uk 20$
TANQUERAY- uk 20$
GORDONS- uk 30$
BULDOG-uk 30$
DAMARK- Ned 30$
HENDRICKS-Scot 30$
GVINE- Fra 40$
MAGELAN- Fra 40$
OLD RAJ- uk 40$
BRANDY & COGNAC
Brandy is an alcoholic beverage produced by distilating wine. Generaly contains 35-60% of alcohol. Some brand are aged in woden cask, some are coloured with caramel. It is produced all over the world and it is typical after dinner drink.The most popular and most famous Brandy is COGNAC. The most common mistake is that people think that each Brandy is Cognac. It is wrong. Cognac is just type of Brandy. Cognac is produced only in Franch region Cognac. It is made from specific grapes and must be twicw distilated and aged minimum 2 years in oak barells. It is usually served at the room temperature in Cognac SNIFTER glass. If guest want pre-heat the glass before pouring the Brandy.
Official quality grades of Cognac are:
V.S.- very special, aged al least 2 years in barells
V.S.O.P.- very special old, aged at least 4 years
X.O.- extra old, aged at least 6 years
HENNESSY, MARTEL, REMY MARTIN, COUVOISER, NAPOLEON- Cognac
METAXA – Greek Brandy
STOCK 84 – Italian Brandy
CARLOS PRIMAVERA – Spain Brandy
TEQUILA
Tequila is an Mexican alcoholic beverage produced by distilating blue agava plant. It consist 35-55% of alcohol.
It is usually served with salt and lemon in small glass and also can be used as an ingredient for making cocktails like Margarita, Tequila sunrise, Long islan ice tea..
Tequila is usually bottled in one of five categories:
BLANCO(white) – new, white Tequila
ORO(gold) – young tequila with caramela
RESPOSADO – aged less than a year in oak barells
ANEJO(vintage) – aged 1-3 years in small oak barells
EXTRA ANEJO(ultra old) – minimum 3 years in barells
EL JIMADOR BLANCO 20$
PEPE LOPEZ 20$
TWO FINGERS 20$
HERADURA BLANCO 20-50$
DON JULIO BLANCO 20-50$
PATRON SILVER 20-50
SIEMBRA ANEJO 20-50$
SCORPION ANEJO-7 60$
DON JULIO EXTRA ANEJO 60$
GRAN PATRON PREMIUM 60$
TRES-QUATRO-CINCO 500$
JOSE CUERVO 250 ANIVERSIARO 2000$
WHISKEY
Whiskey is an distilated alcoholic beverage made from fermanted grains like barley, wheat, corn and rye. It is distilated in oak barells which give each whiskey unique color and aroma.
Whiskey is a strictly regulated spirit worldvide with many classes and types. There are few basic types:
MALT WHISKEY is made using malted barley
GRAIN WHISKEY is made from any type of grain.
Malt and Grain are combinated in various ways like SINGLE MALT from single distelery, BLANDED WHISKEY is a cheaper bland of several whiskeys, SINGLA BAREL, BAREL PROFF..
Two biggest producers of whiskey are America and Scotland.
AMERICAN WHISKEY is aged for minimum of 2 years in oak barells and comes in few key categories:
RYE-made from mash that consist at least 51% rye
MALT-made from mash that consist at least 51% malted barley
WHEAT-made from mash that consist at least 51% wheat
BOURBON-made from mash that consist at least 51% corn
CORN made from mash that consist at least 80% corn
SCOTCH WHISKEY is aged for minimum 3 years in oak barells. There are 2 basic types from which all blends are made: SINGLE MALT produced from only water and malted barley
SINGLE GRAIN beside water and malted barley it can containother cereals
Whiskeys are served in many ways like neat, on the rocks, in cocktails and mixed drinks like Whiskey coke, Whiskey soda, Whiskey sprite, Manhatan cocktail, Caption Jack, Whiskey sour cocktail...
American brands:
JIM BEAM, FOUR ROSES-Kentucky bourbon
JACK DANIELS-Tennesse whiskey
BUFALO TRACE-Corn whiskey
TEMPLETON, WILD TURKEY- Rye whiskey
BERNHAIM-Wheat whiskey
Scotch brands:
BALANTINES-Blanded whiskey
CHIVAS-Blanded whiskey
FAMOUSE GROSE-Blanded whiskey
JOHNIE WALKER-Blanded whiskey J&B-Blanded whiskey
OLD SMUGLER-Blanded whiskey,
LABEL 5- Blanded whiskey
McCALLAN- Single malt
Canada Brands:
CANADIAN CLUB, BLACK VELVET-Rye whiskey
Irish brands:
BUSHMILS-Single malt
JAMESON-Blanded whiskey
GREENORE-Single grain
RED WINE
Red wine is simpley wine produced by fermentation of dark grapes. Specific of red wines is a substance known as Tanin. Tanin is what gives red wine a complexity.
Red wines are good with red meat, lamb, tomato based pasta,chees and beef. Serve red wine at the room temperature 14-20 C
Major red wine/grape verieties-
CABARNET SAUVIGNON-wine with lots of tanins and have a blackcurrant flavor
MERLOT-usually higher in alcoholl and have a black cherries flavor
PINOT NOIR-dry wine that groen around the world and have raspberry and blackberry flavor SHIRAZ-rich and spicey wine with lots of tanins and have blackberry flavor
WHITE WINE
White wine is simpley wine produced by fermentation of non-coloured grapes.White wines are typicaly les complicated then red because thay didnt have a Tanin.
White wines are good with sea food, white meat, salads and pasta. Serve red wine chilled but not to cold 4-10 C
Major white wine/grape verieties-
CHARDONAY-most popular type with buttery flavor
REISLING- very sweet and low alcohol wine
MUSCAT-only wine to actually smell like grapes.popular in sparkling wine
PINOT BLANC-very dry wine with low sugar level
SPARKLING WINE & CHAMPAGNE
Sparkling wine is usually white and rose. It is a wine with significant level of Carbon Dioxid to making it fizzy. The sweetnes of sparklin wine can range from very dry(BRUT) to sweeter(DOUX) style. The classic exemple of sparkling wine is CHAMPAGNE. It is a sprkling wine produced from grapes folowing rules of secondarly fermentation in Franche region Champagne. Franch low says that all sparkling wines made in that area must be mad by a special Champagne method. Serve Champagne chilled in the champagne FLUTE glass. Sparkling wines can be used for making cocktails like Bellini, Rossini and Mimosa.
KRUG-Champagne
CRISTAL-Champagne
DOM PERIGNON-Champagne
DOM RUINART-Champagne
FREIXENET-Spain sparkling wine
DEINHARD-German sparkling wine
CHENET-Franch sparkling wine
