Odgovoriše mi poslije 4 dana:
Dear CEO,
Thank you for contacting us.
We would like to apologize for the duration it took us to reply back to your email.
As much as we strive to respond to all emails within 48 hours, we currently experience extraordinary email volume, resulting in delayed response time and for this, we apologize profusely.
We sincerely apologize for the inconvenience that this technical glitch has brought you. This is a bug on the system that is already known and reported to our developers.
At the moment, we do not have an estimated time frame for the fix however rest assured that we are currently working on a resolution.
Once we have the fix, it will be implemented to all affected customers. To ensure that your case will be taken cared of, We will be adding the details of your case to the list of affected customers.
We understand that you might be anxious to have this resolved as soon as possible so thank you so much for your patience while we work on the resolution
If you have any further questions please do not hesitate to contact us.
--
Best Regards,
Technical Support
1&1 Internet Limited