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Human Resources Memorandum

To:   Commodore/Ruby Princess
   Captain/All Princess Vessels

cc:   Chief Engineer/All Princess Vessels
   Hotel General Manager/All Princess Vessels
   Staff Captain/All Princess Vessels
   Human Resources Managers/All Princess Vessels

From:    E.S.

Date:   20 October 2014

Subject: Manning Agency Survey Results
¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬
We recently conducted a survey of our fleet to find out what you think of the service provided by our manning agencies.
Our goal is to identify areas where we can improve and make the process as easy as possible for our Officers and crew.
This was in response to feedback heard from the ships during recent executive ship visits.

We are thrilled that over 7,500 crew participated in the survey, and we received over 2,600 written comments.
Overall, the feedback is quite positive:

•        72% say they are satisfied with their current manning agency  
•        75% are comfortable going to their current manning agency with questions or issues
•        88% feel that the joining instructions they received contained all the information they need
•        72% agreed that the joining instructions were accurate
•        And 91% felt the joining instructions were easy to understand  

While these scores show a high level of satisfaction, the survey did show some areas where we need to work closely with the manning agencies to focus attention:

•        Timeliness of response to emails
•        Discourteous service toward our crew
•        Service fees charged to crew need to be explained, for example it is acceptable for an agency to charge for background checks and visa application processing

We have already started to share these results with the agencies and will partner with them to make changes.
We also would like to get a bit more information about a few specific manning agencies, so we plan to conduct focus groups onboard several ships in the next few weeks.
The HR Manager will provide specific details on how crew can participate.

In addition to the questions about our manning agencies, we took the opportunity to ask you about Princess 24.

•        When asked about the service you receive from the Princess24 help line, 71% said you are satisfied.  
In order to keep improving, Crew Travel is working with Princess24 to address the concerns you mentioned in your comments and provide more training for the staff.

We thank each crew member who provided their feedback. It is only though this two-way communication that we will continue to grow and change.

2

Medical Administrator
Posted on Apr 11, 2013 12:13 PM PDT

    Jobs

Expires: Apr 25, 2013

The Medical Administrator is responsible for providing a high level customer service experience to patients in the medical center and additional administrative support to the medical team.

This position is responsible for duties including but not limited to:
1. Welcoming patients in a warm, friendly and caring manner and determines the medical nature of the visit.
2. Registering patients and capturing patient information with billing authorization.
3. Taking basic medical history and recording vital signs.
4. Scheduling appointments and wellness visits for crew and passengers.
5. Providing telephone support and triage for non-urgent calls.
6. Selling over the counter medications.
7. Completing medical documentation including public health logs and medical reports.
8. Communicating medical records to corporate office.
9. Reviewing new joiners declarations and fitness certificates.
10. Coordinating general cleanliness of medical center.
11. Performing inventory counts and restocking consumable supplies.
12. Generating patient bills and submits invoices for payment.
13. Working with the Finance Manager to reconcile accounts.
14. Preparing purchasing orders and receiving inventory.
15. Ordering of stationary and other consumables.
16. Scribing during mass casualty situations.
17. Updating Web EOC during ERO situations.
Requirements:

Candidates interested in this position must have the following training and experience for consideration:

1. Minimum of one (1) year experience with office administration. (Experience in a Medical office is strongly preferred)
2. Demonstrated computer fluency in Lotus Notes and Microsoft Office applications. (Measured by a Computer Literacy test which is conducted by the Computer Officer onboard.)
3. Demonstrates intermediate English fluency (Marlin’s minimum score of 80%)
4. Demonstrated ability to apply critical thinking.
5. Strong organizational skills.
6. Possesses strong customer service and communication skills.

Final candidates will also be interviewed by shoreside management upon recommendation from shipboard management.

Eligibility Requirements for Internal Transfer

To be eligible to apply for Internal Transfer, the applicant must have fulfilled all of the following criteria:

    Have completed one full contract
    Have completed at least two months of the current contract
    Have received an end-of-contract appraisal score of no less than "Good" (minimum score of 2.80) on the most recent evaluation
    Have no disciplinary action on record for the previous six (6) months of sea service. (If onboard for less than six (6) months, the previous tour of duty should be taken into consideration)
    Have not transferred departments or applied for transfer in the past six (6) months

If you meet the eligibility requirements above, review the current job opportunities and requirements posted on Portholes. Then:

    See your Human Resources Manager to discuss your application. If your ship does not carry a Human Resources Manager, please see your Crew SAP to obtain the necessary application forms.
    After you receive the application form, submit it--along with your resume and other documents--to the Human Resources Manager/Crew SAP before the expiration date on the posting.

Please note: Candidates may only apply for one transfer at a time.

3
Staff Photographer
Posted on Apr 5, 2013 5:41 AM PDT

    Jobs

Expires: Apr 19, 2013

Shipboard Staff Photographers are responsible for job duties in three main categories: shooting photographs to the required standards, processing all photographs taken by both shipboard photographers and those submitted by passengers, and selling photographs and other photo items to passengers.

A maximum of 10 applicants will be approved for this posting Fleetwide.

Responsibilities include but are not limited to the following:
-- Working with Photo Manager according to voyage and daily job schedule.
-- Reporting to assigned locations in correct uniform or character costume as directed.
-- Shooting photographs to the required standards.
-- Manning the photo gallery to assist with sales and processing of photos to passengers.
-- Selling photographs and all other photo items available for purchase while providing excellent customer service.
-- Checking all equipment before any shoot, reporting any camera or equipment problems to the Photo Manager.
-- Conducting oneself in a professional manner at all times.
-- Ensuring equipment is properly stored and secured after every event.

All responsibilities must be completed in accordance with company Core Values and all aspects of the CRUISE program.
Requirements:

Candidates interested in this position must have the following training and experience for consideration:
1. Minimum of two years event photography experience strongly preferred, including experience shooting portraits in large event settings.
2. Demonstrated experience using professional grade digital cameras is required. Experience with studio lighting and digital lab equipment is strongly preferred.
3. Formal photography education and training preferred.
4. Sales experience preferred.

Eligibility Requirements for Internal Transfer

To be eligible to apply for Internal Transfer, the applicant must have fulfilled all of the following criteria:

    Have completed one full contract
    Have completed at least two months of the current contract
    Have received an end-of-contract appraisal score of no less than "Good" (minimum score of 2.80) on the most recent evaluation
    Have no disciplinary action on record for the previous six (6) months of sea service. (If onboard for less than six (6) months, the previous tour of duty should be taken into consideration)
    Have not transferred departments or applied for transfer in the past six (6) months

If you meet the eligibility requirements above, review the current job opportunities and requirements posted on Portholes. Then:

    See your Human Resources Manager to discuss your application. If your ship does not carry a Human Resources Manager, please see your Crew SAP to obtain the necessary application forms.
    After you receive the application form, submit it--along with your resume and other documents--to the Human Resources Manager/Crew SAP before the expiration date on the posting.

Please note: Candidates may only apply for one transfer at a time.

4
Da li neko ima prazan formular ENG 1.
Znaci samo onih par strana ne ceo pregled koji su radili.
Ne mogu nigde da pronadjem na netu. a salju me na princess brod ovaj put :).

5
Zabava / Guest comments
« on: 24/July/2011 »
"Mr________ Ref: 848003163A Cabin: 9*** Changed: 07/20/11 – 07/20/11

C – 9*** – GST FINED IN CAPRI
Mr______ came to the desk and was very upset. He was on the Pompeii and Capri excursion and during the free time part of the tour he needed to use the bathroom. Guest could not find a public toilet and went into some trees. Guest was then later stopped by police and given a ticket and fine of 300 Euros. Guest states that there were no public places and that he has a bladder condition. Guest feels that as he was on a Carnival tour that he should have the fine paid by Carnival."
 :haha:


6
Ova agencija je iz Monte Carla i dosta se oglasava na facebooku, potrazite je na faceboku preko search pa jobs on cruises.
Imaju dosta oglasa za bolje pozicije kako na cruzerima tako i na jahtama po mediteranu.

About:
    The Cruise industry is always looking for proactive persons who are willing to work long hours, extended vacation time and traveling!

    email: jobs@mc-psl.com

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