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Pages: [1] 2
1
Pursers / slike sa collega
« on: 12/August/2010 »
carnival fascination GS collage pick

2
http://www.cruiselinesjobs.com/life-on-a-cruise-ship-rap/


Life on a Cruise Ship - RAP!
www.cruiselinesjobs.com
A rap song produced by cruise ship employees. Funny and true.

3
Youth Staff / Youth Programs – Q&A
« on: 16/July/2010 »
Youth Programs – Q&A

•   Why can’t my child who is 5/6 months away from the next group move up as he/she is in a higher grade at school or has siblings etc.  Camp Carnival is an age based activity program?
o   We group children according to their birth date not their grade. As well, when we are doing the activities we mold the activity to the age of the children. For example, if a 5 year old wants to continue with an activity we highly encourage it, as well if a 2 year old wants to end the activity and start to play that is alright as well.

•   Why can't I stay with my child during activities?
o   The presence of the parents can cause separation anxiety to the children whose parents are not present, and disrupt the environment.  Parents are not allowed to be in Camp Carnival while age group activities are offered; however during the cruise we have a lot of family designated activities in which you are more than welcome during those times.

•   Why can't my under 2 participate in the program?  
o   Camp is an age based activity program tailored to the age and development of the children.  During age group activity times, we are unable to offer one-on-one attention for Under 2 years old; however during the Family Play Time, you are encouraged to use all the facilities that Camp Carnival has to offer.

•   Why can't my kids change age groups?  
o    We prefer children to stay in their age appropriate activities that way the staff and other children get to fully know your child.

•   Why we do not have a waiver form for the parents to sign if they want their child in the next age group?
o   Carnival cannot make the individual exceptions. It would disrupt the program and cause conflict.

•   Why must they have their sail and sign for dropping off and picking up their child?
o   This is your proof of ID. For security and safety reasons, we like to ensure that the adult signing in/out knows the child.  

•   Why are children not allowed to move up unless they turn 2 that cruise /option of signing a waiver for this?
o   Camp is age based activity program and the activities are tailored to age and development of the children. During age group activity times, we are unable to offer one-on-one attention for under 2 years old; however during the Family Play Time, you are encouraged to use all the facilities that Camp Carnival has to offer.

•   Why can't a child who is a year away from a next age group move up even if they have a sibling in that age group?
o   Camp Carnival is age based activity program. We group children according to their birth date not their grade. As well, when we are doing the activities we mold the activity to the age of the children. For example, if an 8 year old wants to continue with an activity we highly encourage it, as well if a 5 year old wants to end the activity and start to play that is alright as well.  Also during the cruise, siblings have a chance to hang out with each other, for example: at Kid's dinner, after 10pm, port day morning’s etc.

•   What are the ratios for kids?  
o   Camp Carnival has an appropriate number of qualified staff on hand. The actual number of staff per age group depends on the size of the ship, the time of year, and the length of the voyage. As well, the Assistant Youth Director & Youth Director is always available to help out when needed.

•   Can parents of children who are unruly and misbehave stay in the playroom with them once we say that they are no longer allowed to participate in camp due to those reasons?  
o   Parents are not allowed to be in Camp while age group activities are offered; however during the cruise we have a lot of family designated activities in which you are more than welcome during those times. However you are more than welcome to join in the Family Activities.

•   Why can't my 9-11 year old child that has no signing in/out privileges be able to participate for the scavenger hunts but can go to the bathroom unsupervised by a staff member?  
o   The scavenger hunts are a 'signed out' activity in which your child will be walking around the ship with other children in order to complete a scavenger hunt. You are more than welcome anytime during the cruise to change the signing in/out procedure for your child to allow your child to participate in scavenger hunts. In regards to your child able to sign him/herself to use the bathroom we allow this due to your child's health. As well, when possible, a Youth Staff member will escort your child to the bathroom.

•   Why is it only 2 additional adults that can pick up?  
o   We limit the number of adults to pick up the children, as this allows the staff to better know the individuals who are picking up their children. In return, it will be less confusing for you as a parent, as you will know who picked up your child since only 2 other adults are allowed to pick up your child.

•   Why can’t we have in cabin baby-sitting?  
o   For the safety of the children and staff, we offer all babysitting in Camp an environment created with safety and comfort of the children in mind.  As well, Camp is fully equipped to offer a fun filled babysitting experience.

•   Why do we separate by age groups and not by grades?
o   Camp Carnival is an age based activity program. Since the activities are short in duration, we need to ensure that all participants can fully engage. We group children according to their birth date not their grade. As well, when we are doing the activities we mold the activity to the age of the children. For example, if a 5 year old wants to continue with an activity we highly encourage it, as well if a 2 year old wants to end the activity and start to play that is alright as well.  



4
Život na Moru ~ Life@Sea / Directory of Ports
« on: 16/July/2010 »
=Directory of Ports – Europe


Consulates
Aliens (non U.S citizens) and Resident Aliens of the United States must contact the appropriate Consulates to inquire about necessary travel documentation. Immigrations determines the proper documents which guests must have available in order to sail.

Embassy and Consulate Offices can be found in major cities such as Miami, Washington DC, New York, Los Angeles and Chicago. Refer the caller to his/her Local Telephone Directory for the nearest Embassy and Consulate Office. The listings can be found in the telephone book under the "Business" section of the white pages or the "Government" section of the yellow pages.

Additional information and telephone numbers can be found on the Intranet under:
Information - Travel Information - Foreign Entry Requirements.
Immigrations - Miami, FL: 305 762-3300 or 800 375-5283
Immigrations - Los Angeles, CA: 800 375-5283

Tourism Offices: Listed below are some Tourism Offices that you may suggest to the caller; there are many websites per country/port that offer tourism information.

    Port Information   Consulates and Tourism Offices
E
U
R
O
P
E   ATHENS (PIRAEUS), GREECE

Cruise Terminal: Piraeus Main Passenger Terminal
10, Akti Miaouli Street
Piraeus, Greece 18538

Airport: Eleftherios Venizelos Airport
Distance to airport: 48 kilometer
Travel time: 50 minutes
   Consulate: 202 939-1333 (DC)
813 865-0200 (FL)
Website: greekembassy.org

Greek Tourist Organization
Website: greektourism.com
   AMSTERDAM, THE NETHERLANDS / HOLLAND

Cruise Terminal: Passenger Terminal Amsterdam
Piet Heinkade 27
1019 BR Amsterdam

Airport: Amsterdam Schiphol International Airport
Distance to airport: 10 kilometers
Travel time: 20-40 minutes   Consulate: 786 866-0480 (FL)
202 244-5300 (DC)
Website: netherlands-embassy.org

Netherlands Board of Tourism
888 464-6552
Website: goholland.com
   BARCELONA, SPAIN

Cruise Terminal: Muelle de Adosado
Terminal “D” Palacruceros
Port de Barcelona
Barcelona

Airport: Barcelona International Airport
Distance to airport: 15km
Travel Time: tba   Consulate: 305 446-5511 (FL)
202 452-0100 (DC)

Spain Tourist Office
212 265-8822 (NY)
Website: okspain.org
   CANNES, FRANCE

Cruise Terminal: Port of Cannes
Quai Des Iles
Cannes, France 06400

Airport: Nice Cote D'Azur Airport
Distance to airport: 18 miles
Travel time: tba   Consulate: 305 403-4150 (FL)
202 944-6000 (DC)
Website: consulfrance-washington.org

French Tourist Board
Website: franceguide.com
French Government Tourist Office
212 838-7800 (NY)
Website: francetourism.com
   CIVITAVECCHIA (ROME), ITALY

Cruise Terminal: Bramante
Banchiana 12 BIS
Pier 25 South
Civitavecchia, Italy 00053

Airport: Flumicino International Airport (FCO)
Distance to airport: 90 kilometers
Travel time: tba
    Consulate: 305 374-7945 (FL)
202 612-4400 (DC)

Italian Tourist Board
Website: italiantourism.com
   COBH, IRELAND

Cruise Terminal: Cobh Cruise Terminal

Airport: tba
   Consulate: 202 462-3939 (DC)
Website: embassyofireland.org

Irish Tourist Board
800 223-6470
Website: irelandvacations.com
   COPENHAGEN, DENMARK

Cruise Terminal: The Langelinie Pier
DK-2100 Copenhagen

Airport: Copenhagen International Airport
Distance to airport: 15 kilometers
Travel time: 25-40 minutes    Consulate: 305 446-0020 (FL)
202 234-4300 (DC)

Danish Tourist Board
212 885-9700 (NY)
Website: visitdenmark.com
   DOVER (LONDON), ENGLAND

Cruise Terminal: The Port of Dover Cruise Terminal
CT17 9DQ, Dover, UK

Airport: Heathrow International Airport (LHR)
Distance to Airport: tba
Travel time: 2-1/2 hours
Airport: Gatwick International Airport (LGW)
Distance to Airport: tba
Travel time: 2 hours   Consulate: 305 374-1522 (FL)
212 745-0200 (NY)

Website: britainusa.com
British Tourist Authority
800 462-2748
Website: btausa.com
   DUBLIN, IRELAND

Cruise Terminal: Alexander Basin

Airport: Dublin International Airport
Distance to airport: 12 Kilometers
Travel time: 25 minutes   Consulate: 202 462-3939 (DC)
Website: embassyofireland.org

Irish Tourist Board
800 223-6470

Website: irelandvacations.com
   DUBROVNIK, CROATIA

Cruise Terminal: tba
Berth #16

Airport: Dubrovnik International Airport
Distance to airport: 25 Kilometers
Travel time: 30 minutes   Consulate: 202 588-5899 (DC)
Website: croatiaemb.org

Croatian Tourist Board
Website: croatia.hr

Port website: portdubrovnik.hr
 
   FUNCHAL, MADEIRA, PORTUGAL

Cruise Terminal: Molhe Da Pontinha
(South and Main Quay)
Estrada, Da Pontinha
90114-518 Funchal, Madeira

Airport: Aeroporto Da Madeira (FNC)
Distance to airport: 25 kilometers
Travel time: 20 minutes
   Consulate: 561 582-2335 (FL)
202 350-5400 (DC)

Website: portugalemb.org
   GENOA (GENOVA), ITALY

Cruise Terminal: Stazione Marittima spa
Ponte Dei Mille
16126 Genova, Italy

Airport: Cristoforo Colomba Airport
Distance to airport: 15 kilometers
Travel time: tba   Consulate: 305 374-7945 (FL)
202 612-4400 (DC)

Italian Tourist Board
Website: italiantourism.com
   GREENOCK, SCOTLAND

Cruise Terminal: The Greenock Ocean Terminal
Clydeport, Greenock

Airport: tba
Distance to airport: tba
Travel time: tba    Consulate: 212 745-0200 (NY)
305 374-1522 (FL)

Scotland Tourist Board
800 462-2748
Website: visitscotland.com
Website: Britainusa.com
   HARWICH, ESSEX, UK (LONDON)

Cruise Terminal: Harwich International Port
Parkeston, Harwich
Essex, England, UK CO124SR

Airport: Heathrow International Airport (LHR)
Distance to airport: 88 miles
Travel time: 2-3 hours
Airport: Gatwick International Airport (LGW)
Distance to airport: 109 miles
Travel time: 2-3 hours    Consulate: 305 374-1522 (FL)
212 745-0200 (NY)

British Tourist Authority
800 462-2748
Website: btausa.com
Website: britainusa.com
   HELSINKI, FINLAND

Cruise Terminal: Hernesaari Cruiser Quay
Helsinki - West Harbour

Airport: Helsinki-Vantaa Airport
Distance to Airport: 20 kilometers
Travel time: 30-40 minutes    Consulate: 561 582-2335 (FL)
202 298-5800 (DC)

Website: finland.org
   ISTANBUL, TURKEY

Cruise Terminal: Karakoy Cruise Terminal
Rihtim Cad.
Istanbul, Turkey

Airport: Ataturk Airport
Distance to airport: 25 kilometers
Travel time: tba   Consulate: 202 612-6740 (DC)
Website: turkey.org

Tourism: tba
   IZMIR (EPHESUS), TURKEY

Cruise Terminal: Izmir Port
Alsancak, Izmir

Airport: Adnan Menderes
Distance to airport: 20 kilometers
Travel time: tba   Consulate: 202 612-6740 (DC)
Website: turkey.org

Tourism: tba
 
   KATAKOLON, GREECE

Cruise Terminal: tba

Airport: Athens International Airport ((Eleftherios Venizelos)
Distance to airport: 350 kilometers
Travel time: tba   Consulate: 202 939-5800 (DC)
813 865-0200 (FL)
Website: greekembassy.org

Greek Tourist Organization
website: greektourism.com
   LE HAVRE (PARIS), FRANCE

Cruise Terminal: Quai Pierre Callet No. 1
Pointe de Floride

Airport: tba
Distance to airport: tba
Travel time: tba   Consulate: 305 403-4150 (FL)
202 944-6000 (DC)
Website: consulfrance-washington.org

French Government Tourist Office
212 838-7800 (NY)
website: francetourism.com
   LISBON, PORTUGAL

Cruise Terminal: Terminal de Cruzeiros da Rocha Conde de Obidos
Rua General Gomes Araujo, S/N
Porto de Lisboa
I350-352 Lisboa

Cruise Terminal: Terminal de Passageiros da Alcantara
Rua Gare Maritima de Alcantara
1350-355 Lisboa

Airport: Lisbon International Airport (LIS)
Distance to airport: 20 kilometers
Travel time: 30 minutes   Consulate: 305 444-6311 (FL)
202 350-5400 (DC)
Website: portugalemb.org

Port website: portodelisboa.pt

Tourism: tba
   LIVORNO (FLORENCE and PISA), ITALY

Cruise Terminal: Porto Di Livorno 2000 S.R.L
Piazzale Dei Marmi - Stazione
Marittima - Terminal Crociere
Livorno, Italy 57123

Airport: G. Galilei International Airport
Distance to airport: 22 miles
Travel time: tba   Consulate: 305 374-7945 (FL)
202 612-4400 (DC)

Italian Tourist Board
Website: italiantourism.com
   MALAGA, SPAIN

Cruise Terminal: Port of Malaga
Avda. Manuel A. Heredia
Muelle de Levante

Airport: Aeropuerto de Malaga (AGP)
Distance to airport: 15 kilometers
Travel time: 20 minutes   Consulate: 305 446-5511 (FL)
202 452-0100 (DC)

Spain Tourist Office
212 265-8822 (NY)
Website: okspain.org
 
   MARMARIS, TURKEY

Cruise Terminal: Marmaris CruisePort
Günnücek Yolu Marmaris Limani
48700 Marmaris

Airport: tba
Distance to airport: tba
Travel time: tba   Consulate: 202 612-6740 (DC)
Website: turkey.org

Tourism: tba
Port website: marmariscruiseport.com
   MESSINA, ITALY

Cruise Terminal: Pier Colapesce

Airport: Fontanarossa Airport - Catania
Distance to airport: 62 miles
Travel time: tba   Consulate: 305 374-7945 (FL)
202 612-4400 (DC)

Italian Tourist Board
Website: italiantourism.com
   MONACO
    Consulate: 202 234-1530 (DC)
212 286-0500 (NY)
Website: monaco-usa.org

Tourist Board:
 
   NAPLES, ITALY

Cruise Terminal: Terminal Napoli SPA
Molo Angioino Stazione Marittima
Naples, Italy 80133

Airport: Aeroporto Di Capodichino
Distance to airport: 5 miles
Travel time: tba
   Consulate: 305 374-7945 (FL)
202 612-4400 (DC)

Italian Tourist Board
Website: italiantourism.com
   PALMA DE MALLORCA, SPAIN

Cruise Terminal: Muelle De Poniente Sur
Estacion Maritima No#1
Palma De Mallorca, Spain

Airport: Aeropuerto Internacional Son San Joan
Distance to airport: 15 kilometers
Travel time: 20 minutes    Consulate: 305 446-5511 (FL)
202 452-0100 (DC)

Spain Tourist Office
212 265-8822 (NY)
Website: okspain.org
   REYKJAVIK, ICELAND

Cruise Terminal: Midbakki
Old Harbour Reykjhavik
Reykjavik, Iceland

Airport: tba
Distance to airport: tba
Travel time: tba   Consulate: 202 265-6653 (DC)
Website: utl.is.

Icelandic Tourist Board
212 885-9700 (NY)
website: goiceland.org
   RHODES, GREECE

Cruise Terminal: Main Passenger Terminal of Rhodes
Main Port of Rhodes
Rhodes, Greece

Airport: Diagoras Airport
Distance to airport: 17 kilometers
Travel time: tba
   Consulate: 202 939-5800 (DC)
813 865-0200 (FL)
Website: greekembassy.org

Greek Tourist Organization
website: greektourism.com
   ST. PETERSBURG, RUSSIA

Cruise Terminal: Sea Commercial Port
Pier #32
Mezhevoy Canal
5 Main Gates
St. Petersburg, Russia

Airport: tba
Distance to airport: tba
Travel time: tba   Consulate: 202 939-8907 (DC)
Website: russianembassy.org

Russian National Tourist Office
212 575-3431 (NY)
website: russia-travel.com
   TALLINN, ESTONIA

Cruise Terminal: Central Harbor Terminal "A"
Sadama 25
Tallinn, Estonia

Airport: tba
Distance to airport: tba
Travel time: tba   Consulate: 212 883-0636 (NY)
202 588-0101 (DC)

Estonia Tourism
website: estemb.org
   VENICE, ITALY

Cruise Terminal: Venezia Terminal Passeggeri
Santa Marta, Punto Franco
Fabbricato 17
30123 Venice, Italy

Cruise Terminal: Marittima Cruise Terminal
Port of Venice

Airport: Aeroporto Onternazionale Di Venezia "Marco Polo"
Distance to airport: 8 miles
Travel time: tba   Consulate: 305 374-7945 (FL)
202 612-4400 (DC)

Italian Tourist Board
Website: italiantourism.com
   VIGO, SPAIN

Cruise Terminal: tba   

Airport: Aeropuerto De Peinador
Distance to airport: 12 kilometers
Travel time: tba
Airport: Lavacolla (Santiago de Compostela)
Distance to airport: 100 kilometers
Travel time: tba   Consulate: 305 446-5511 (FL)
202 452-0100 (DC)

Spain Tourist Office
212 265-8822 (NY)
Website: okspain.org
   WARNEMUNDE (BERLIN), GERMANY

Cruise Terminal: Warnemunde-Pasagierkai
AM Pasagierkai 1

Airport: Hamburg International Airport
Distance to airport: 240 kilometers
Travel time: 2-1/2 hours
Airport: Berlin International Airport
Distance to airport: 260 kilometers
Travel time: 2-1/2 hours
Airport: Rostock Airport
Distance to airport: 30 kilometers
Travel time: tba   Consulate: 305 358-0290 (FL)

German National Tourist Office
212 661-7200 (NY)
website: us.germany-tourism.de

Port website: rostock-port.de
    
Updated: 12/12/08   

5
Ship:
Date Submitted:
*A cover letter & CV must accompany this form when submitted
Name:
ID#
Hire Date:
Present Position:
Department:
Requested Position:
Department:
Specific reason for desire to change position & qualifications for new position:
Employee Signature:
For Ship board Management Only
Current Department

Can be considered for change

Cannot be considered for change & brief reason:
Manager Name & Signature:
Date:
New Department

Can be considered for change

Cannot be considered for change & brief reason:
Manager Name & Signature:
Date:
Training & Development Manager – Marlins English Test
Score required for position:
Applicant’s score:
Test Date:
Hotel Director’s Approval
Comments:
Hotel Director Name & Signature:
Date:
For Shoreside Use Only
Current Department

No objection to transfer / change
Forward to:

Cannot be considered & brief reason:
Department Head Name & Signature:
Date:
New Department

Approved PPC to position:
Effective Date: $___________________

No vacancy for position requested at this time
*Candidate is in the hiring pool and will remain in current position until an opening becomes available

Candidate does not meet the requirements for new position

Candidate should remain in current position as they were recruited in
Department Head Name & Signature:
Date:


ovako izgleda form




ovo je procedura

PROCEDURE FOR: CHANGE OF DEPARTMENT – HOTEL OPERATIONS
Approved: Roberta Jacoby, Sr. VP Hotel Operations REV:00
DATE: 3/22/10
Policy: The Company has established a fair & equitable process to change departments for suitable candidates, as well as matching openings within the employment pool.
Objective: To fully utilize Carnival’s manning resources by granting those departmental transfers that are in the best interest of the company, while also offering eligible team members career advancement.
Procedure:
1.
If a team member requests to change a department, he/she should submit the following to his/her department head:

A ‘Request for Change of Department’ Form.

A resume, reference letter and other applicable certificates along with a cover letter. All resumes, letters and forms are to be written in English.
2.
The current department head should review the form and the applicant’s personnel file to determine the applicant’s suitability. The current department head should confirm:

Valid reason for the change of department request

Applicant must have completed first contract

Status of any previous department change requests

The applicant is in good standing with the current department

That applicant’s transfer will positively impact the new department
If determined that the team member cannot be considered, a notation should be made on the
request for ‘Change of Department Form’ and a copy placed in the team member’s file. The team member should be advised verbally and a brief reason written on the form as to why they are not eligible to continue the process.
If determined to be suitable, the department head will sign approval of the request and forward it to the appropriate onboard department head to schedule an interview on a timely basis.
3.
The prospective new department head should interview the applicant to ensure he/she meets the necessary criteria (see job descriptions & guidelines in Hotel Ops Intranet site).
All prospective candidates should be able to demonstrate:

Valid reason for the change of department request

Ability to show keen knowledge of the requested position; documented evidence of past experience is advantageous (information shall be verified against original application)

That applicant’s transfer will positively impact and add value to the new department

Applicant has demonstrated an ability to learn new skills quickly
If the application is denied, the team member should be advised by the prospective new department head that he/she did not meet the required standards (i.e. insufficient experience, lack of guest service ability, etc) & a copy of the ‘Change of Department Form’ form should be placed in the team member’s file.
If the applicant can be considered for the department change, the application will be sent to the Hotel Director for approval.
4.
Hotel Director will review the documentation & interview the team member (if necessary) to ascertain if the departmental transfer would benefit and be in the best interest of the company.
If denied by the Hotel Director, the ‘Change of Department Form’ should be sent to the current department head. The team member should be informed accordingly and a copy of the form placed in the team member’s file.
If approved, the form will be sent to the T&D Manager who will determine test requirements.
5.
The T&D Manager will determine if/what tests are required for the desired positions (E.g. Marlins English Test, Wonderlic, etc.) and schedule the tests, as required.
If the applicant does not have a Marlins certificate on record or requires a higher score, the T&D Manager will schedule the Marlins English test at a convenient time for the applicant. T&D Manager will inform the team member of their score, print the Marlins certificate, attach it to the application and send an e-mail detailing the score to the department heads involved.
If the team member does not attain the required scores, the ‘Change of Department Form’ will be sent to prospective department head and a copy will be placed in the team member’s file.
When the required test scores have been achieved, the form should be entered into the ‘Request for Department Change Tracking Sheet’ and sent ashore to the Director, Training and Hotel HR Services.
A copy of the form should be given to team member plus a copy placed in team member’s file.
6.
The Director, Training and Hotel HR Services will liaise with the applicant’s current and prospective shore side department heads to assist and facilitate in the process. Also responsible to follow up with position availability.
The current shore side department head will review the application and determine if the team member can be released from current position. If approved, the Director, Training and Hotel HR Services will forward the form on to the new shore side department head.
The new shore side department head will review application on a timely basis and advise of their approval and of the position availability.
7.
If the application is approved by both shore side departments, the successful applicant will be notified by email/letter and given an approximate start date. It is understood that team member will be required to finish the current contract and may be required to come back in the present position until the new department start date. Crew Personnel System will be updated.
If there are no positions open at the time of approval, the successful applicant will be put into a pool awaiting an open position and will be informed of their pending status by the T&D Manager. The team member will remain in their current position until such time as there is an opening in the new department.
8.
Should an application be denied the team member may reapply after 6 months.
9.
Please note that ‘Request for Change of Department’ forms that do not have the relevant approval signatures or are not complete will not be processed.
Responsibility for compliance:
Hotel Director
All Department Heads
Training & Development Manager

6
You will recall that until about a couple of years ago , we had a policy which precluded  close relatives from obtaining employment . The policy was changed to allow close relatives being hired , if and only if they met the job requirements and were found suitable during the interview process.
Ever since the official change in this policy , the shipboard personnel and our Operational offices have been flooded with applications from crew members recommending their close family members, relatives and friends irregardless of their experience and qualifications.

One could perhaps imagine the task of administering these massive piles of applications , to file them in some sensible order of retrieval , arrange for their interviews, respond to their status query , respond to individual crew member as to why their recommended candidate was  not selected and finally respond to those selected in their query as to when they are joining .  We do not have near enough  resources nor a system set up to undertake this huge task. Imagine even if  only 25% of our crew recommend only one relative , friend or an acquaintance , we are talking about at least 2500 applications .

In addition , some crew members were abusing the system by creating their own little sub – agency to supplement their income.

Furthermore  recently Carnival has revised its policy that no individual shall be given a job offer unless they are personally interviewed by a Carnival Management member . This is to ensure that we maintain the high standard of efficiency of our Team Members on board , ensure that all meet the minimum requirement of English and have the necessary friendly and pleasant demeanor that our guests have expected during their cruise experience .   

For these reasons , we are not able to accept applications nor entertain any query on the status of the existing applications . All applications so far received shall be forwarded to the recruiting agent in the respective country , who shall arrange for their interview (whenever scheduled ) with a Carnival Management member. All applications in future should be directly applied with our recruiting agents .
The attached policy basically encompasses what we have explained herein. Also attached is a list of our current recruiting agents .
We request that you ensure that this change in policy  is properly and tactfully explained  to all Hotel Operations employees as soon as possible . Perhaps the best venue we suggest is during their monthly meetings.
We thank you for your help in personally taking care of this important task.
Regards
Cyrus Marfatia
Vice President Food & Beverage
Hotel Operations
Cmarfatia@carnival.com
Ext. 12110

7
Financije / Crew Wire Transfer
« on: 18/June/2010 »

We are very pleased to announce that we are ready to deploy shortly the Crew Wire Transfer project to the rest of the fleet.  Currently implemented only on Paradise, Destiny, and Fascination (in progress).

As you know, the Wire Transfer project allows crew members to wire funds to the crewmember’s bank of their choice anywhere in the world from the convenience of the ship.  After the crewmember provides us with their banking information by filling a WIRE TRANSFER APPLICATION in its entirety, and it is verified, the anticipated flow would start with the crewmember giving the paymaster US dollars and the foreign currency or dollars he/she would like to purchase by way of filling out a WIRE ORDER form.  Once an account has been established, the information will remain in the database and thus the Wire Transfer Application form will not need to be submitted each time the crew member desires to wire money.  Banking information can be updated by simply filing out a new Wire Transfer Application form in replacement of the old one.

On a weekly basis, crew members participating will fill a Wire Order Form and bring it to the Paymaster who in turn would send the money, currency desired,  and banking information to our foreign exchange service provider which, in turn, would send a wire almost immediately to the crewmember's bank account.  The conversion rates compare very favorably to what we pay on our corporate business, and there would also be a fee to the crewmember of $5 to cover wiring costs.  Kindly note that the crewmember's bank receiving the money may impose their own fee but we have no control over this.

Enclosed herewith is a copy of the brochure explaining the program to be printed and distributed by Paymasters to the crew together with the next payroll.  This will allow the crew members to start verifying their banking information and filling out the Wire Transfer Application form in preparation to when the program is installed onboard by our IS Department.

Our Corporate Trainers have kindly agreed to post a laminated copy of the brochure in their Benefit board, likewise once IS confirms that the program has been installed, Corporate Trainers have agreed that they will start including it in their orientation sessions to the crew.  Wire Transfer Application forms and Wire Order forms should be available in an area easily accessible to the Crew only (not in areas where guest may traffic), in order for crew to fill it at their leisure and bring it already filled out to the Paymasters during crew office hours. We kindly ask Chief Accountants to coordinate with the Hotel Directors as to the best possible place.

Crew members should be instructed to establish an account by filling out the Wire Transfer Application form at least one week prior to wire money.  This will allow the Paymaster to input and verified the information during the non-crew hours and forward the original forms to Headquarters for final verification.

The program has a minimum and maximum amount limitation for wiring of US$250.00 and US$5,000.00 respectively per crew member per transmission. Paymasters can collect money any time during crew office hours (Except Payroll/Gratuities pay day) and should transmit while on home ports only due to connectivity issues with the satellite.  For vessels doing the 3 and 4 day run, they should transmit only on Monday (Fantasy on Sunday). For 5/5/4 run transmissions should only be done Monday and Saturdays. vessels doing anything other than 3/4, 5/5/4, and 7 days run should contact Andrew Kondrat and/or myself to coordinate a transmission schedule.

Paymasters are also instructed to read the enclosed manual in order to understand how the program works and to clarify any questions and/or concerns they may have. The manual provides clear indications regarding business rules and it has a whole section dedicated to useful tips.  It also contains clear step by step information on how to establish accounts in the FXOnline database and a description of how to perform the accounting functions of the program. In addition to the above, following this email, we will be sending to Paymasters only a system’s training manual.

Once the program has been installed onboard Paymasters are hereby requested to contact Andrew Kondrat and myself to conduct a test transmission and make sure we are ready to go live.  We also herewith request that after the test transmission has been successfully completed, Chief Accountants coordinate with Hotel Director’s in order to notify the live date perhaps during the Hotel Director’s meeting with all the Department Heads. Also we suggest that a notice with the live date should be posted in some of the crew bulletin boards.

As usual, should you have any questions regarding this program please do not hesitate to contact me.

Thank you and regards to all,

   

8
Carnival Corporation / carnival corp
« on: 17/June/2010 »
PRINCESS CRUISES*
Yield Management
24844 Avenue Rockefeller
Santa Clarita, CA 91355
Tel 800-872-6779 ext. 30305
Fax 661-753-0151
Email: shareholderbenefit@princesscruises.com
HOLLAND AMERICA LINE
World Cruise Reservations
300 Elliott Avenue West
Seattle, WA 98119
Tel 800-522-3399
Fax 206-281-0627
Email: worldcruisereservations@hollandamerica.com
THE YACHTS OF SEABOURN
Guest Services
6100 Blue Lagoon Drive
Suite 400
Miami, FL 33126
Tel 800-929-9391
Fax 305-463-3055
Email:gueser@seabourn.com
CUNARD LINE*+
Yield Management
24844 Avenue Rockefeller
Santa Clarita, CA 91355
Tel 800-872-6779 ext. 30305
Fax 661-753-0151
Email: shareholderbenefit@cunard.com
COSTA CRUISES*
Manager of Reservations
200 S. Park Road, Suite 200
Hollywood, FL 33021
Tel 800-462-6782 ext. 5791
Fax 954-266-5868
Email: shareholderbenefit@us.costa.it
CONTINENTAL EUROPEAN BRANDS
COSTA CRUISES*
Manager of Reservation
Via XII Ottobre, 2
16121 Genoa, Italy
Tel 39 010 548 3853
Fax 39 010 548 3890
Email: shareholderbenefit@costa.it
AIDA CRUISES
Manager of Reservations
Am Strande 3d
18055 Rostock, Germany
Tel 49 (0) 381 444 7540
Fax 49 (0) 381 444 96 6040
Email: shareholderbenefit@aida.de
IBERO CRUISES
Reservations Manager
Ciudad Empresarial Adequa
Avda. de Burgos 89; 4o
28050 Madrid, Spain
Tel 34 91 334 9350
Fax 34 91 768 1997
UNITED KINGDOM BRANDS
P&O CRUISES
PRINCESS CRUISES*
OCEAN VILLAGE
CUNARD LINE*+
Senior Shareholder Executive
Carnival UK
Carnival House
100 Harbour Parade
Southampton
SO15 1ST
United Kingdom
Tel 44 (0) 238 065 7681
Fax 44 (0) 238 065 7360
Email: shareholderbenefits@carnivalukgroup.com
AUSTRALIAN BRAND
P&O CRUISES AUSTRALIA
PRINCESS CRUISES*
Reservations Manager
PO Box 2006
North Sydney NSW 2059
Tel 61 2 8424 8800
Fax 61 2 8424 9161
Email: shareholderbenefit@carnivalaustralia.com

9
Zabava / Dear Alcohol
« on: 15/June/2010 »
Dear Alcohol

First & foremost, let me tell you that I'm a huge fan of yours.  As my friend, you always seem to be there when needed. The perfect post-work cocktail, a beer at the game, and you're even around in the holidays, hidden inside chocolates as you warm us when we're stuck in the midst of endless family gatherings. However, lately I've been wondering about your intentions. While I want to believe that you have my best interests at heart, I feel that your influence has led to some unwise
consequences:

1. Phone calls: While I agree with you that communication is important, I question the suggestion that any conversation of substance or necessity takes place after 2 a.m. Why would you make me call those ex-boyfriends when I know for a fact they do not want to hear from me during the day, let alone all hours of the night?

2. Eating: Now, you know I love a good meal, but why do you suggest that I eat a kebab, a butter chicken curry along with a sausage with cheese, onion and mustard (washed down with WINE & topped off with a Kit Kat after a few sweet chili and sour cream red rock chips)? I'm an eclectic eater, but I think you went too far this time.

3. Clumsiness: Unless you're subtly trying to tell me that I need to do more yoga to improve my balance, I see NO need to hammer the issue home by causing me to fall down. It's completely unnecessary, and the black & blue marks that appear on my body mysteriously the next day are beyond me.
Similarly, it should never take me more than 45 seconds to get the front door key into the lock.

4. Furthermore: The hangovers have GOT to stop. This is getting ridiculous.  I know a little penance for our previous evening's debauchery may be in order, but the 3pm hangover immobility is completely unacceptable.

My entire day is shot. I ask that, if the proper precautions are taken (water, vitamin B, bread products,  aspirin) prior to going to sleep/passing out face down on the kitchen floor with a bag of popcorn, the hangover should be minimal & in no way interfere with my daily activities.
Alcohol, I have enjoyed our friendship for some years now & would like to ensure that we remain on good terms. You've been the invoker of great stories, the provocation for much laughter, and the needed companion when I just don't know what to do with the extra money in my pockets.
In order to continue this friendship, I ask that you carefully review my grievances above & address them immediately. I will look for an answer no later than Thursday 6pm (pre-happy hour) on your possible solutions & hopefully we can continue this fruitful partnership.

Thank you,
Your biggest fan

P.S.

THINGS THAT ARE DOWNRIGHT IMPOSSIBLE TO SAY WHEN DRUNK:
1. Thanks, but I don't want to have s*ex.
2. Nope, no more beer for me.
3. Sorry, but you're not really my type.
4. Good evening, officer. Isn't it lovely out tonight?
5. Oh, I couldn't. No one wants to hear me sing.

10
JOB DESCRIPTION
Entertainment Supervisor

The Entertainment Supervisor is responsible for the Fly-on Entertainment and Staff act programs and reports to the Director Onboard Programming.

The responsibilities include but are not limited to the following:

•   Recruiting, Scheduling, staffing, and managing Fly-on entertainers and live aboard entertainers.
•   Monitoring and evaluating entertainer performance to ensure that company standards are met. Providing direction when necessary to bring about improvements in performance.
•   Monitoring expenses and scheduling in such a way so as to make the most of the available funds.
•   Working closely with shipboard management to ensure that their specific entertainment needs are met.
•   Working with the Groups department to ensure that their specific entertainment needs are met (when necessary).
•   Approval of entertainer expenses.
•   Booking and scheduling enrichment personnel on appropriate voyages (Arts and Crafts Instructors, Dance Instructors etc).
•   Recruiting new entertainment and entertainers via audition material and the Carnival Comedy Challenge.
•   Weekend Entertainment MOD as required.

11
JOB DESCRIPTION
Director Onboard Programming

The Director Onboard Programming reports to the Vice President of Cruise Programming  and is responsible for Carnival Cruise Directors and onboard activities as well as overseeing the following shoreside personnel and their related programs,:

   Musician Manager (all onboard musicians)
   Entertainment Supervisor (Fly-on and staff entertainers, enrichment personnel).
   Cruise Staff Supervisor I (Assistant Cruise Director, Social Host, Karaoke Host).
   Cruise Staff Supervisor II (Disc Jockey, Entertainment Staff Assistant, Shipboard Movies).
   Supervisor of Teen Programming (Club O2).

The responsibilities include but are not limited to the following:

•   Scheduling, managing, motivating, Cruise Directors and Acting Cruise Directors to ensure that company expectations and standards are met.
•   Ensuring the company’s interest (revenue, guest satisfaction) is served by placing the appropriate personnel in the position of Cruise Director.
•   Monitoring and Evaluating Cruise Director Performance (revenue and guest satisfaction). Providing direction when necessary to bring about improvements in performance.
•   Monitoring and Setting Cruise Director Targets (revenue and guest satisfaction).
•   Monitoring Cruise Director Managerial abilities. Providing direction when necessary to bring about improvements in performance.
•   Monitoring the training of personnel destined to become future Cruise Directors. Providing direction to ensure future prospects are well prepared for the position and thus guaranteeing their success.
•   Working with Groups to balance the Group needs with the needs of the other guests onboard to ensure that all are happy with the product.
•   Liaise with the Cruise Director and Concessions when necessary.
•   Providing support, motivation, and guidance to both shoreside and onboard Entertainment staff.
•   Monitoring Carnival Capers to ensure company standards are adhered to.
•   Creation and administration of the Entertainment Public folders.
•   Assist with the creation and monitoring of the annual operating budget for the shipboard Entertainment department.
•   Monitoring shipboard manning budgets.
•   Create and monitor shipboard departmental policy and revise as necessary.
•   Approval of shipboard payroll, shoreside payroll, and requisitions.
•   Setting up nightly showroom entertainment schedules for new-builds and new itineraries.
•   Recruiting new entertainment and entertainers via audition material and the Carnival Comedy Challenge.
•   Bi-Annual Cruise Director Conference.
•   Weekend Entertainment MOD as required.




12
JOB DESCRIPTION
Cruise Staff Supervisor I

The Cruise Staff Supervisor is responsible for Disc Jockeys, Entertainment Staff Assistants, and Onboard movies and reports to the Director Onboard Programming.

The responsibilities include but are not limited to the following:

   Recruiting, staffing, scheduling, and managing Disc Jockeys.
•   Monitoring and evaluating DJ’s performance to ensure that company standards are met. Providing direction when necessary to bring about improvements in performance.
•   Responsible for ordering and distributing music for Carnival dance clubs and Lido decks while ensuring that content standards are adhered to.
•   Responsible for backing up the music inventory ensuring replacement costs are reduced.

   Recruiting, staffing, scheduling, and managing Entertainment Staff assistants.
•   Monitoring and evaluating ESA performance to ensure that company standards are met. Providing direction when necessary to bring about improvements in performance.

   Managing the onboard free in-cabin movie program.
•   Screening, selecting and ordering the free in-cabin movies shown on board (including, concerts, documentaries, big screen and holiday movies).
•   Responsible for processing the billing for the program.

   Free Cruise Bingo Certificates
•   Responsible for maintaining a supply of Free Cruise Bingo certificates as requested by Chief Pursers as needed.

•   Weekend Entertainment MOD as required.


13
 SNR. DANCER SUPERVISOR – Job Description

ADDITIONAL RESPONSABILITIES – CASTING

•   Contact person for all cast members wanting future work, those on board, on vacation, between jobs etc. Updating the fleet wide casting lists for ‘current hires’ future contract requests, including  the swing dancer list, in order to keep the ships staffed when injuries occur and vacations are due.
•   Responsible for keeping Production side of the entertainment website current.
•   Review all incoming Mail / Audition Packages, reply with appropriate letters and enter all information into contacts, keeping all information current (availability, heights and style)
•   Assist with the set up and execution of auditions. Researching new hiring venues/locations and alternative advertisement techniques. Coordinating the advertisements and all travel details for production personnel.
•   Assist Production Manager and/or Director Carnival Productions in any special projects assigned.



Dancer Supervisor Responsibilities

•   To maintain standards of the production shows as set by the original production team at the installation of each show. Covering all aspects from choreography and direction to maintenance of costumes and all technical aspects of the show. Responsible for x2 ships / Minimum of six and maximum of ten Production Shows.

•   To read all ships reports (Dance Captains, Backstage Managers, Light and Sound, Production Show Minutes) Inform appropriate shore side personnel of any situation that should require immediate attention.

•   To take full responsibility of each cast change, scheduling of rehearsals, costume fittings, casting of the shows and to teach and give direction to the cast. In addition to the shows, to make sure those cast members that are new to the company is introduced to all the cruise staff activities and is measured for the company uniform.

•   Organizing and providing all necessary paper work for each cast member to join the ship, contracts, medical forms, flights, embassy letters, hotel confirmations and homeport transportation information. Updating contacts and crew personnel with relevant information.

•   To train and supervise each Dance Captain and on board Seamstress during their contract. Assisting them with the up keep of the cast welfare, enforcing company procedures and helping them with any of their computer related responsibilities. In addition controlling their requisitions and expenditure.

•   To liaise with Admin Supervisor in regards to pay changes, shoe/costume/prop and supply orders and when requesting the use of the seamstresses for onboard fittings.  

•   To liaise between shipboard and shore side personnel, assisting in the resolution of any problems that they may be experiencing on board. Discuss individually with each cast member their appraisals and any issues that may have come up during their contract. Provide a ship report to relevant entertainment personnel after each visit to a ship.

•   Assisting the choreographer /director at a new show instillation, learning all choreography, direction and all technical aspects of the show. Producing  the company show files, including all blocking notes, vocal sheets, laundry rotations and instructions, all costume pictures etc. Setting up the show with all plan B choreography in the event of rough weather in the future. To assist in the scheduling of all costume fittings and the organization of the storage of all costumes and props.


Responsible For

•   Dance Captains
•   Ship board seamstress
•   Dancers

Reports To

•   Production Show Manager
•   Director Carnival Productions
•   VP of Cruise Programming

Working Relationships With

•   Production Show Manager
•   Production Show Supervisors
•   Administrative Assistant
•   Entertainment Director
•   Entertainment Managers
•   Technical Supervisors
•   Technical Coordinators
•   Entertainment Secretaries
•   Hotel Managers
•   Cruise Directors
•   Musical Directors
•   On Board Technicians and Backstage Managers
•   Shore Side Seamstress

14
 SINGER SUPERVISOR – Job Description


•   To over see the standards of the production show singers as set by the original production team at the installation of each show.
•   Responsible for hiring and casting all production vocalists, having full responsibility for the production singer budget. Scheduling the contracts and handovers for the fleet.
•   Liaise with production and entertainment managers to schedule all vocal auditions. Personally conduct all auditions for Production Vocalists. Researching new hiring venues/locations and alternative advertisement techniques.
•   Review all incoming audition packages, reply with appropriate letters and enter all information into contacts, keeping all information current (availability, vocal ability, range, height and style)
•   Keep vocal books current to supply each singer with vocal lyrics, charts and CD prior to their rehearsal period.
•   Liaise with admin assistant to provide each vocalist with all necessary paper work to join the ship and the admin supervisor in regards to pay changes, shoe/costume/prop and supply orders and when requesting the use of the seamstresses for onboard fittings.
•   Responsible for assistants, developing them in management skills and complying with company procedures.
•   To liaise between shipboard and shore side personnel, assisting in the resolution of any problems that they may be experiencing on board. Discuss individually with each cast member their appraisals and any issues that may have come up during their contract. Provide a ship report to relevant entertainment personnel after each visit to a ship.
•   To take full responsibility at a singer hand over, including scheduling rehearsals, costume fittings, vocal coaching and to teach and give direction to each individual to get the best possible performance from them. To Liaise with Dance Captain on any issues that come into play during the hand over, making him/her aware of any areas that the Dance Captain should work on during their contract.
•   Ensure that all vocalists are aware of Carnival’s expectations enforcing all shipboard rules, regulations and policies. To complete one on one mid-contract and/or end of contract appraisals.
•   While on board attend shipboard production meeting, to discuss any problems that they may be experiencing and provide a ship report to relevant entertainment personnel at the end of the ship visit.
•   Request and order any costume or shoe requirements for the production vocalists.

Responsible For
•   Production Show Vocalists
•   Production Singer Assistant
•   Administrative Assistant

Reports To
•   Production Show Manager
•   Director Carnival Productions
•   VP of Cruise Programming

Working Relationships With
•   Production Show Supervisors
•   Entertainment Director
•   Entertainment Managers
•   Technical Supervisors
•   Technical Coordinators
•   Entertainment Secretaries
•   Hotel Managers
•   Cruise Directors
•   Musical Directors
•   On Board Technicians and Backstage Managers
•   Shore Side Seamstress

15
Production Manager

•   To oversee the standards of the production shows as set by the original production team at the installation of each show. Covering all aspects, from choreography and direction to maintenance of costumes and all technical aspects of the show.
Total of 86 shows in the fleet.

•   Scheduling of cast changes & contract dates for the fleet. Liaising with the group department for scheduling conflicts. Coordinating cabin blocks between ship board management & shore side reservations.
•   Scheduling of yearly auditions and solely responsible for hiring standards of the production show entertainers employed.
•   Responsible for all production show supervisors. Developing them in management skills and complying with company procedures. Total of 8 supervisors shipboard and shore side
•   Authorizing minor costume requisitions and liaising with senior management on major costume replacements. Overseeing and advising of on board cost control for miscellaneous items.
•   To resolve or advice senior management of situations that requires immediate attention, and so facilitating resolution.
•   Identify priorities for conducting Production Show Inspections for shore side management.
•   Evaluate show conditions / cast welfare to be able to provide further direction to Production Show Supervisors.
•   To ensure validity to senior management for shipboard pay raises.
•   To implement the initiatives set forth by senior management in the continued growth of the Production Entertainment department.


Responsible For

•   Dancer /Singer Supervisors

Reports To

•   Director Carnival Productions
•   VP of Cruise Programming

Working Relationships With

•   Production Show Supervisors
•   Administrative Assistant
•   Entertainment Director
•   Entertainment Managers
•   Technical Supervisors
•   Technical Coordinators
•   Entertainment Secretaries
•   Dance Captains
•   Hotel Managers
•   Cruise Directors
•   Musical Directors
•   On Board Technicians and Backstage Managers
•   Shipboard and Shore Side Seamstress
•   Shipboard Cast Members

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