G&P Board ABC

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Board ABC

A
Allergies and other intolerance e.g. to medication must be registered with the hotel manager immediately.
Arrival at the Ship Please arrive on time and do not forget to bring your passport and any other required documents as stipulated by the G&P HR Department.
You will be welcomed on board by your line manager and carefully introduced to your tasks and responsibilities.

B
Best of G&P - Employee of the Year
At the end of each year, one employee of the G&P Group will be named Employee of The Year.
 For an employee to be honored with this award he:
- must have continuously displayed exceptional professional and personal achievement each year
- have shown outstanding dedication and commitment
- be recognized and appreciated by his team and supervisors.

The nomination will be published in the partner newsletter and the winner will be announced complete with a photo in the G&P Group Christmas mailing.
As a prize, the winner can look forward to a bonus of one month's salary that will be paid in December.
Best of Team Should a staff member provide exceptional service he may be named Best of Team by the hotel manager.
Hi will receive a cash bonus of EUR 150.00 and his photograph will be displayed together with praise for his outstanding work on a wall in a public room for all to see until the next staff member is selected.
 
Candles / Smoking in the Cabin
Certainly candlelight is romantic. But please understand that it is strictly prohibited to use candles in the cabin. For safety reasons, smoking in the cabin is also strictly prohibited.

Clothing / Underwear
Please be sure that your clothes are always clean and tidy and your shirt / blouse and your trousers / skirt have been ironed. Please make sure that you always wear a white undershirt with short sleeves beneath your shirt / blouse. Ladies are to wear stockings under their skirts. The dress code is to be strictly adhered to and variations such as a black or colored bra under a white blouse, headband, etc. are not permitted Gentlemen are to wear black socks. You can wash your personal laundry on board. A washing machine is available for the crew in the laundry room.

Complaints
You will receive separate instructions on this subject during the G&P training.
The general rule is: Listen to the guest / hear them out Solve the problem / follow up Take their concerns seriously .. Do not argue- the customer is always right

Confidentiality / Discretion
Just as we treat your personal matters with confidentiality, we expect you to also not disclose any business dealings to customers and other third parties.
These include for example internal matters such as revenue, purchasing guidelines, yields, earnings, and internal personnel matters, etc.
Consumption of Alcohol Drugs Consumption of alcohol is strictly prohibited during working hours. Furthermore, it is strictly prohibited to report for duty when under the influence of alcohol or to consume or any drugs.
Staff members not complying with this order will be dismissed immediately. If you have an addiction, please contact your superior immediately.
We reserve the right to conduct alcohol f drug test subject to reasonable suspicion.

C
Cabin You will be living in state-of-the-art, multiple bed cabins with en-suite shower / toilet, TV / radio, etc. We ask you to treat the furnishings as if they were your a.m.
Please make sure to always keep your cabin dean and orderly. Cleaning materials are provided by the housekeeping staff. Perishable foods are not to be stored in your cabin.
Board meals are also not to be eaten in the cabins. You are responsible for disposing of your waste and complying with the waste provisions on board.
You can have your sheets and bath towels changed regularly according to the agreement with the housekeeper. The ship management reserves the right to check cabins without prior notice.
We recommend that you do not keep substantial amounts of cash in the cabin. In case of loss neither G&P nor RD Cruise Services Limited nor the tour operator will assume liability.
Cash and other valuables can be deposited with the hotel manager.

Crew Show
The crew show is a fixed part of our service that we offer on most ships. Together with your colleagues, you will entertain the guests with your talents.
Currency The main currency on board is the EURO.

D
Duty to Report
Immediately report any observation and/or incident that might affect the security of the ship and the passengers to your head of department / hotel managed

E
Embarkation / Disembarkation
Please ensure that you have been precisely informed as to embarkation and disembarkation procedures for the guests and for which tasks you are responsible.
The guests' first and last impression of you and the ship are very important
End of Season I New Season The end of the season basically means the end of your employment contract. If you enjoyed working with us (and the feeling is mutual) we will be happy to have you back for the next season: Our HR team will contact you duly on board.

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Equal Rights
Discrimination on grounds of race, ethnic background, gender, religion or ideology, disability, age or sexual orientation will not be accepted or tolerated.

Excursions / Free Time on Shore
Please ensure that you register on the "Shore Leave Control" list when leaving the ship / returning on board.
As you use the same exit / entrance as our guests we ask you to wear dean and appropriate casual clothes.

F
Family members as traveling companions You may request to have your immediate family member(s) sailing with you. This is generally difficult due to the extremely good level of bookings on all ships, but can be authorized exceptional circumstances. Please refer to your hotel manager or operations manager.

Feedback
You will be able to send us your ideas and suggestions for improvement directly. We look forward to reading your comments under innovation@gsellundpartner.ch. When possible, we will introduce your ideas into daffy business. You will in any case receive a response from us concerning your input.

Food and Beverages
You will eat your breakfast in the Crew's mess (or as instructed by your hotel manager). The rest of your meals will be taken in the restaurant. Table water, tea / coffee will be served with your meals. Table water will also be available free of charge while you are on duty.

Illness and accident on board
If you should fall ill or have an accident during your assignment on board you are obligated to inform your head of department / hotel manager immediately. The further course of action will then be discussed with yourself and the head office in Lucerne.

Laws in Different Countries / Border Crossing
The ship is subject to the laws of the country where it is docked. This applies in particular to passport and customs clearance formalities - please observe the separate instructions of the hotel manager! captain. it is imperative for you to always hold a valid passport including, if required, a residence permit. Should you need any further information do not hesitate to contact your line manager.

Leisure - Time on Board
The resting period is important for you -enjoy it. As you know, however, not all your colleagues may be ready to celebrate, so act with consideration (no loud music, excessive noise etc.).
 Apart from your cabin, you may spend your free tine in the crew mess and on the crew deck. Please leave the crew mess in the same condition you would wish to find it.

Luggage Control
The management reserves the right to check the crew's luggage at disembarkation / end of season.

Gambling
Gambling (such as poker or any game involving money) is strictly prohibited onboard

G&P Campus
G&P Campus stands for successful and continuous career promotion. The constant advancement of our employees is important to us. Customized training and advanced training courses await you.
At the beaming of the season you will receive several days of intensive training on your ship. You will be familiarized with our standards and be optimally prepared for your job. Regular brief training courses will be held during the season. These courses will help you to constantly expand and further develop your knowledge and ability. if you are among the employees who come aboard during the course of the season, you will be trained "on the job" by your department head in addition to the short training courses.

H
Holidays
This topic is part of your employment contract. Holidays are granted as agreed with the hotel manager on board. For security reasons it is generally not allowed to spend holidays on board during ship lay days.

Hygiene
It is particularly important to us that YOU maintain a well-groomed appearance! We expect both you and your clothing to be dean, well-groomed and presentable when you report for duty and your hair is to be styled appropriately. Long hair has to be pulled back. Men are to be properly shaved. Please use deodorant/ perfume to reduce perspiration / odors as much as possible.

M
Makeup / Jewelry / Piercings
While on duty, female employees are only to wear discreet make-up (sparse application, no bright colors). Please use jewellery only very sparingly. Extra-long, "artificial" fingernails and colored nail polish are not desired. Noticeable piercings are not permitted.

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