3348 USD Basic Sallary
Bartender
Reports To:
Beverage Manager/ Head Sommelier
Head Bartender
Subordinates:
Jr. Bartenders
F&B Stewards (Bar/Wine Waiters)
Deck Stewards
Department:
Food & Beverage
Benefits Status:
B
Effective:
1-Feb-12 Approved By
Director of Human Resources; Sr. VP of Operations
In your position, you are expected to support the following company philosophies:
MISSION STATEMENT
(as defined by the Residents and Owners)
Our mission is to be the world’s finest private mega yacht,
benefiting from the rich cultural diversity of its exclusive community
of Residents and Owners, harmoniously:
Exploring the world in safety and luxury without leaving home Offering the best of the best at every level of its activities Preserving and enhancing the lifestyle and investments of its Residents and Owners
COMPASS CARD
Responsible for upholding and promoting the principles of the Compass Card and the philosophies held within on a daily basis.
I.C.A.N (DEFECT RESOLUTION SYSTEM)
Ensures that Resident and Guest opportunities are dealt with in a timely and professional manner and documented using the Immediate Comment Action Notice.
5 Key COMPANY POLICIES
As defined by Wilhelmsen Ship Management, the 5 key company policies and their content must be known and followed by all: Safety & Quality Policy, Security Policy, HR Policy, Environmental Protection Policy, Drug & Alcohol Policy.
POSITION SUMMARY
Responsible for providing beverage service in accordance with the Company standards while also incorporating excellent sales techniques to generate revenue for the Bar Department. Responsible for the immediate supervision of the Jr. Bartenders, F&B Stewards (Bar/Wine Waiters) and Deck Stewards assigned to their particular Bar area. In addition, Bartenders are responsible for the continuous training of the Jr. Bartenders and other Bar personnel and checking to ensure that the stations are clean prior to and after service.
In order to consistently exceed Resident and Guest expectations and provide the highest level of products and services, additional duties and responsibilities may be assigned.
Job Description
ESSENTIAL FUNCTIONS Exceed Resident and Guest expectations of beverage service. Responsible for giving directions and on the job training to the Jr. Bartenders, F&B Stewards and Deck Stewards regarding service procedures, Micros handling and the planning and execution of service.
o Supervise Jr. Bartenders, F&B Stewards (Bar/Wine Waiters) and Deck Stewards and assist them with their duties as business demands require. Review BEOs provided by Management to ensure that he/she is prepared for all upcoming functions. Ensure that the Bar snack rotation is correct and served properly. Responsible for preparing the mis en place for the beverage station during tendering service and ensuring it is ready the night before.
o Continually checks to ensure the beverage station is stocked during service
o Assist in the break down of the beverage station at the time specified in the SOP. Follow key control procedure and ensures that assigned bar area is locked and secured during non-operating hours. Ensure the Card Room and Conference Rooms are maintained and clean at all times.
o Ensure lights are dimmed and blinds/curtains are drawn at 18:00.
o Communicate any cleaning issues to the Executive Housekeeper and Beverage Manager/Head Sommelier to ensure the issues are addressed. Responsible for checking the Mis en place before and after service. Ensure that cleaning schedules are adhered to in assigned bar.
o Responsible for checking the Jr. Bartenders, F&B Stewards and Deck Stewards stations prior to them leaving their shift. Ensure that all wine glass mis en place is prepared and clean. Ensure Inventory is conducted according to the SOP including but not limited to:
o Cigars/Cigarettes
o Glassware
o Wine
o Spirits
o Beers
o Sodas Conduct inventory twice a month for assigned bar area. Responsible for overages and shortages of product. Is aware of, and work to deplete the stock of slow moving items.
o Ensure order requests are based on the needs of the operation. Responsible for properly accounting for beverages and food sales in the POS terminal. Responsible for the correct and proper handling of all checks and sales transactions generated in the assigned Bar area. Ensure that all liquor control procedures for the department are adhered to in assigned bar. Maintain and update sales records and reports in accordance with the SOP. Responsible for requisitioning all food, beverage, and consumable items for assigned Bar area
o The assigned Bar should not be left unattended while requisitions are being picked up. Accurately complete all depletions and transfers. Ensure that the SOP for the Resident and Guest arrival experience is followed. Assist with other job functions as required when dictated by business including but not limited to:
o Beverage, Wine and food service in the Restaurants and Bars.
o Resident and Guests arrivals.
o Deliver amenities to apartments.
o Private parties and functions. Proactively promotes revenue generating outlets and amenities aboard and encourage Residents and Guests to attend. Regularly communicate with the Beverage Manager/Head Bartender and Head Sommelier regarding bar related matters and work orders needed in assigned bar. Ensure reports are completed in a timely manner (revenue report, inventory report/variance reports, manning reports, etc.) and given to Bar Management and Inventory Manager/Hotel Stores Manager.
Take ownership of assigned outlet and ensure correct service as well as assisting with other outlets and public areas when possible. Adhere to all SOP’s and participates in the ongoing creation of SOPs relevant to their area of responsibility. Acknowledge Resident’s preferences and ensure all changes are communicated to the team. Communicates with Residents and Guests in a friendly and professional manner and strives to exceed their expectations of service at all times Maintain a strong sense of urgency at all times while on duty and offers assistance to others around him/her without hesitation. Ensure that the Jr. Bartenders, F&B Stewards and Deck Stewards do the same. Give suggestions to his/her Manager on how to enhance the product and participate in the ongoing creation of SOP’s. Assist in achieving the budgets by minimizing waste and breakage and maintaining proper handling procedures. Actively supports the goals for the department as well as the company as a whole to ensure high quality and consistent service; Implement new policies and company initiatives as assigned. Ensure that all areas are maintained in accordance with Company policy, Public Health (HACCP), SMS, safety and environmental regulations.
o Responsible for checking to ensure that Jr. Bartenders, F&B Stewards (Bar/Wine Waiters) and Deck Stewards adhere to these policies Abide by the code of conduct. Continually reviews the company’s strategic plan, audit sheets, goals and Leading Hotels of the World checklists daily. Continue own education by staying abreast of trends and sharing this information with the team. Ensure that all working hours, including overtime, have been recorded accurately and truthfully on his/her timesheet for each time period worked. Assist in decreasing overtime by informing Bar Management when Crew Members are not needed in assigned bar when it is slow. Assist with Ship tours when required
DIMENSIONS Is able to read, write and speak fluently in English and does so at all times while on duty. One additional language (German, French, Italian, Spanish or Japanese) preferred. Ability to handle stress well and work under pressure. Good computer skills to include creating and working with spreadsheets, Word, Excel and Outlook 2007
QUALIFICATIONS/EDUCATION Excellent knowledge of American and International Bar and Wine service as well as an in depth knowledge of Old and New World Wines, Spirits and Beers Minimum of 3 years experience as a Bartender on an ultra luxury Cruise Ship, private club, Boutique Hotel, ultra luxury Hotel/Resort and/or Michelin Star Restaurant. High School diploma or foreign equivalency Wine Certification by a recognized International Institution preferred Mixology Certification by a recognized International Institution preferred Courses and/or training in Safety, Environmental and Public Health procedures are required
ATTRIBUTES Able to live in close quarters and share limited cabin space with other Crew Members Proactive, team player, problem solver and always sets an example for others. Passionate about hospitality and is service driven. Must have a professional appearance and adhere to the Grooming and Uniform SOP. Must have respect for all Residents, Guests and Co-workers Takes pride in his/her work by creating positive energy, excitement and fun.
Demonstrate positive behaviors; smiling, being polite and greeting others with an energetic personality. Able to develop a camaraderie with team members Ability to remain calm and courteous in demanding and difficult situations. Ability to maintain discretion and confidentiality of all Resident/Guest and pertinent hotel information. Requires very good organizational including follow up and attention to detail. Excellent time management skills Must be able to work independently as well as in a team.
PHYSICAL REQUIREMENTS Ability to work long hours, day and night, including weekends and holidays. Able to work 7 days a week for a minimum period of 24 consecutive weeks. Assist the Hotel Stores Manager during provision loading when required. While performing the essential functions of this job, all team members are required to stand; walk long distances on the ship; use hands to touch, handle or feel; reach with hands and arms; talk, hear, taste and smell. All vessel positions require repetitive motion of bending, climbing, going up and down stairs and lifting more than 25 pounds. This job requires specific vision abilities to include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. All team members must be physically able to participate in emergency life saving procedures and drills. All vessel positions require full use and range of arms and legs as well as full visual, verbal and hearing abilities to receive and give instructions in the event of an emergency including the lowering of lifeboats. Assist with zodiac landings, Marina days and Expeditions when required. Work within different temperature changes—indoors to outdoors. Able to pass basic safety course.
*** Above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of is/her position. As the nature of business demands change, so may the essential functions of this position ***
