Evo jos opisa purserskih poslova sa
www.workoncruiseships.com:
Purser Positions Accountant The Accountant for the Hotel Department works directly under the supervision of the Hotel Manager. This position is in charge of the auditing as well as accounting duties such as inventory control, calculating supply cost etc.
Requirements:
* Degree in accounting, finance, business or related discipline required
* Previous experience in a pertinent field on a cruise ship or with a hotel or other large scale operation
Compensation: $2,000- $3,000 a month
Assistant Purser The Assistant Purser ("Junior Officer") represents cruise line policies and procedures and is a key "front line" contact for the passenger. Similar to duties at the front desk of a good hotel, the Assistant Purser provides guest services, information, exchanges travelers checks and foreign currency, posts mail, provides safety deposit box service, provides banking services for passengers, assists with resolving guest complaints and any additional duties that may be assigned by the Hotel Purser.
The Assistant Purser probably offers the best entry level position with good promotion prospects. Good communication and customer service skills are required. Candidates should also have a basic level of computer literacy. Any previous hotel experience or language skills would also be an advantage but not essential. The pay and benefits are often comparable with or better than a good quality hotel. Contracts are quite long, often 10 months to one year. Minimum age required by cruise lines is 21.
If you're looking to get ahead in this industry and fancy working your way up to Officer Status, then this could be a good place to start.
Compensation: $1,500- $2,000 a month
Chief Purser The Chief Purser is responsible to the Hotel Manager for the day to day running of the Purser's Department.
The Chief Purser's duties are embarkation, handling all guests' complaints and requests, liaising with headquarters of the cruise line regarding passenger's enquiries, auditing all revenue reports from concessions in order to make a weekly revenue report, supervision of cashless system. Duties also include supervising 24-hour front desk operation, developing work loads and work schedules and the training of all pursers' staff and deputizing for the Hotel Manager in his absence. The Chief Purser is assisted by Hotel Pursers and Crew Purser. These titles can change from ship to ship such as First Purser (usually Hotel Purser), Second Purser (usually Crew Purser), Third Purser, etc.
As we mentioned earlier, the Chief Purser is nearly always someone who has worked up through the ranks from Hotel Purser and would have several years ship experience.
Requirements:
* College degree in accounting, hotel management or related subject
* Previous experience as a purser in a subordinate position
* Previous managerial experience
* Excellent computer and administrative skills
* Excellent people skills
Compensation: $3,000-$5,000 a month
Crew PurserThe Crew Purser is responsible to the Chief Purser for the administration of the Crew Office involving signing on of all crew. Maintaining all personnel files and medical records, safeguarding and renewing passports and visas and assisting customs and immigration officials in signing off crew. They also presents the 'Welcome Aboard' induction class for all new crew members, prepares and pays out ship's semi-monthly payroll.
Both Hotel and Crew Purser are aided by a team of staff whom potentially may climb up the career ladder and take senior positions in a matter of years or even months. So, if you have the will and determination to succeed then the prospects are good.
Requirements:
* Excellent people and communication skills
* Good administrative and computer skills
* Previous experience in working on a cruise or in a hotel
* Previous experience in accounting or finance
Compensation: $1,700- $2,400 a month
Desktop PublisherResponsibilities:
* Gather information from various departments to update and prepare the vessel's daily newsletter in English.
* Proof read all materials for grammar appropriateness.
* Work closely with the Cruise Director to ensure quality and consistency of the newsletter.
* Work with the International Host to prepare the foreign language version of the vessel's daily newsletter and youth programs.
* Forward the final newsletters to the Hotel Director for approval.
* Prepare creative layouts for printed materials as instructed by shoreside office.
* Order and maintain office-related supplies, and arrange for equipment maintenance.
* Make suggestions to improve processes, schedules or policies to achieve related goals and objectives.
* Perform other related duties as required.
Qualifications:
* Minimum of one (1) year experience working with Desktop Publishing Software such as Adobe Pagemaker, Coral Draw or InDesign.
* Excellent command of the English language; both written and oral
* Proficiency with Microsoft Office
* Proven leadership record
* Strong organizational skills
* Ability to multi-task under extreme pressure and ability to adapt to changing situations
* Ability to live in a structured environment, wearing uniforms and following ship regulations
* A passion for excellence in publishing
Compensation: $2,800 - $4,700 a month
Guest Relations Officer This is often related to the Pursers Department, indeed many of the duties are the same. However sometimes cruise lines have a specific Guest Relations Officer to assist the Guest Relations Manager in all aspects pertaining to the Guest Relations Department (or Pursers). The Guest Relations Officer is also to provide a high profile of quality guest services. He/she must be capable of handling all complaints and problems to the guest's satisfaction.
Duties and responsibilities include sales of stamps, postcards, cookbooks and mini-menus as requested keeping accurate accounting records of sales, signing guests up for all galley tour visits, registering repeaters, VIP, and travel agent parties and forwarding all invitations to the guests, maintaining lost and found area and records, reporting any cabin change requests, solving any guest complaints or problems, making ship announcements in several languages as directed, validating guest's ship Credit Card for all ship purchases, cashing traveler checks and currency after banking hours.
Minimum requirements: Previous experience as a Guest Relations Officer/Staff and/or strong Public Relations/Customer Service experience. Additional languages are a definite asset for this position. The employee must become knowledgeable of all island information to be able to answer any guest questions as well as all general information concerning the ship's operation to be able to accommodate, answer, and recommend guest inquiries.
Purser Staff The purser staff performs the duties the front desk in a hotel lobby perform. The purser staff are considered officers and must report to the chief purser. The purser staff is trained in immigration and customs laws and is responsible for all the documents and papers needed for traveling. They also establish and manage passenger's accounts, overall revenue accumulated on board. All financial matters are dealt with by the purser staff. In addition to their administrative duties the purser staff handles passenger's complaints, room exchanges, acts as a liaison between the passengers and crew.
Requirements:
* Excellent people and communication skills
* Good administrative and computer skills
* Previous experience in working on a cruise or in a hotel
* Previous experience in accounting or finance
Compensation: $2,200- $3,000 a month
Receptionist The Receptionist checks passengers in and out of their quarters. This position settles accounts at the end of the cruise and handles passenger's complaints.
Requirements:
* At least two to three years of experience on a cruise or in a hotel
* Excellent customer service skills
* Knowledge of administrative functions
Compensation: $1,800- $2,400 per month
