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Author Topic: Purseri (Guest service)  (Read 56595 times)
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luzer
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« Reply #90 on: 31/Svibanj/2009 »

ima li neko da ide u oktobru na carnival
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« Reply #90 on: 31/Svibanj/2009 »

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« Reply #91 on: 23/Kolovoz/2009 »

Pozdrav purserima gde ste? -()-napisite nesto novo o poslu pursera  juhuuu Kolke su sada place pursera pocetnika ?Zoki85 je govorio o nekom testu na collegu,koja su pitanja na tom testu? Ajd ako moze neko malo opsirnije da napise postic  plovim popcorn. Ja nemam iskustva na recepciji ali govorim nemacki i engleski, da li je to dovoljno da odem na intervju?  Pored engleskog koji je jezik bitan da se zna jos: NEMACKI ILI SPANSKI? POzzz :uzdravlje: :uzdravlje:
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« Reply #91 on: 23/Kolovoz/2009 »

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zadranka29
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« Reply #92 on: 24/Kolovoz/2009 »

evo i mene i mog prvog posta!
i ja se spreman lagano, još uvik se ne mogu odlučiti dal da se prijavim za shop ili pursera...
da se barem javi neko sa friškim informacijama...  :-))))' bilo bi to super  banana

neko je spominja International host, jel se zna išta o tom zanimanju, kakve su dužnosti?
fala bilo kome ko odgovori! poZDrav
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monster
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« Reply #93 on: 27/Kolovoz/2009 »

JOB DESCRIPTION


TITLE:      GUEST SERVICES ASSOCIATE

REPORTS TO:   GUEST SERVICES MANAGER, SR. GUEST SERVICES SUPERVISOR


PRIMARY FUNCTION:

   To maintain company service, to ensure proper guest service levels at Front Desk.


MAJOR RESPONSIBILITIES:

   Work scheduled Front Desk shifts; maintain service and hospitality standards to all guests by extending information as warranted and following up on requests as needed.

   Perform cash handling duties, as required in working Front Desk and sail/sign windows in a manner consistent with established policies and procedures.

   Register guests for sail/sign program.

   Log all complaints and concerns from guests into the onboard incident report. Follow up with guests to ensure maximum guest service.

   To provide guest with accurate information on all shore excursions provided by company, this means actually taking part and going on all tours to become familiar with the excursions.

   To perform all other duties as assigned by Guest Services Manager of Sr. Guest Services Supervisor.

**************

JOB DESCRIPTION


TITLE:         MANAGER, STAFF ADMINISTRATION (MSA) /
            COORDINATOR, STAFF ADMINISTRATION (CSA)

REPORTS TO:      GUEST SERVICES MANAGER


PRIMARY FUNCTION:   


   Create and maintain crew files for hotel operations department.
   Maintain crew passports.
   Keep Crew Personnel System updated.
   Keep A-Pass system updated.
   Keep cabin accommodation systems updated.
   Prepare manning lists for food and beverage and housekeeping departments.
   Run evaluation reminders and periodic follow-ups together with HC.
   Prepare all paperwork needed for clearing the crew in each port of call and homeport.
   Clear crew through Immigration and Customs.
   All preparations for 90 day Full Immigration Inspection.
   Sign on procedure:
   to collect sign on documents i.e. passports, medicals, I-94’s/I-95’s and copies of all needed  certificates from the crew upon signing on
   Prepare contracts, seafarer’s manuals and business ethics etc. sign on documents and get them filled out by crewmembers.
   Report shipboard and office management on crew movement.
   Prepare all the different crew lists sent to the authorities via email.
   Prepare crew ID’s.
   Prepare nametags.
   Print/replace Ving card keys.
   Send pre-advises sign off and sign on lists to shipboard management.
   Print and assemble flight tickets to disembarking crew. Collect tickets from tipping crew disembarking.
   Collect crew requests and send them to the office. Also responsible for periodic follow-up.
   Prepare reference letters to the crew.
   Send sign on documentation to the office at the end of each voyage.
   Take copies of crew data sheets and file them in the crew files.
   Hold sign off orientation meetings.
   Collect cash from service attire, thermometers, wine openers, safety shoes, radio room bills, nametags and airline tickets.
   Rent out safety deposit boxes.
   Open Sail & Sign accounts for officers and staff. Collect money for Sail & Sign.
   Pay travel etc. expenses to the crew.
   Change money for the crew.
   Rent out safety deposit boxes for the crew.
   Maintain spare cabin list together with the Hotel Director.
   Sort out crew mail and deliver it to the department heads – together with HC.
   Maintain daily crew hours.
   Any additional crew work.
   All other tasks assigned by the Hotel Director or Guest Services Manager.
*****************
JOB DESCRIPTION


TITLE:         GROUPS COORDINATOR

REPORTS TO:      GUEST SERVICES MANAGER

REQUIREMENTS:      

•   To show initiative, decide priorities and work without supervision.
•   Administrative skills, good working knowledge of computers and the following software…. Outlook, Word, Excel, note taking skills, good organization and most important interpersonal skills.

PURPOSE:

To support the Guest Services Manager, Food & Beverage Manager, Hotel Director and the Shore side Groups Department, offering an exclusive service for Group Functions and events.

PRIMARY FUNCTION:

The Groups Coordinator, under the management of the Guest Services Manager is responsible for the organization and hospitality standards for all group leaders, group functions and events on board the vessel, by extending a personal daily service.


   Reports directly to the Guest Services Manager for the overall service, organization and hospitality standards, for all Group Leaders and Group Functions on-board the vessel, by extending a Personal daily service.

   Personify Carnival’s image of a first class resort through friendly, prompt, attentive, courteous service in a professional environment.

   Attendance at the Cruise Director’s Welcome On-board Orientation, Captain’s Parties and Past Guest Parties, conduct visits to guest dining rooms to visit group leaders. If and when invited dine with the guests/group leader in guest dining room.

   An on-board Groups Schedule will be created and updated daily, using the Shipboard Information available relating to Shipboard activities, and lounge capacities. This Groups Schedule will be e-mailed to the vessel’s Group Coordinator in the Main Office weekly, in order that Groups events can be planned effectively in a timely manner for the relevant Public Lounges.

   Coordinate all group functions, photo shoots, special lunches, site inspections, familiarization tours and press tours.

   Facilitate special amenity or group month concession dissemination.

   Supervise all staff for special functions including bar staff, production staff, entertainment and technical.

   Maintain inventory of audio/video equipment for exclusive use for special functions; record a monthly inventory of same and ensure all is in working order.

   Maintain inventory of banquet supplies for exclusive use for special functions; record a monthly inventory of same and ensure all is in working order.

   Review all prelimaninary group literature at least one week in advance against scheduled ship events to ensure venues are not double booked and there are no operational conflicts.

   Prior to the beginning of each cruise, directly e-mail the approved Groups venue and function Schedule to all Shipboard Head of Departments.

   Preparation of the Welcome On-board Letter extended to all embarking Group Leaders, confirming their Group Functions, and requirements. All letters must be in each stateroom prior to embarkation commencing. 

   The Groups Coordinator will check on Embarkation Day that the Hospitality desks and Camp Carnival desk are setup before the commencement of Embarkation, and also check half an hour in advance that any Embarkation Day Functions have been setup.

   Conducting ship tours for Groups and site inspections, if and when required.

   Meet with every group leader/escort/agent at least once per cruise to review group’s details and requirements. Initial contact should be made on the first or second day at the group leaders earliest convenience.

   Be present 30 minutes before the beginning and end of each function and where possible attend functions in their entirety.

   Liaise with all shipboard management to ensure smooth execution of all special functions; hold a meeting each voyage with all pertinent shipboard management to ensure all functions run smoothly.

   On the day before the completion of the cruise, the Groups Host will contact all of the Group Leaders in person to ensure all requirements were met and the group enjoyed their stay with us.

   Liaise with shore side special services, groups, group reservations, Bon Voyage, Wedding and large group/incentive account supervisors and agents regarding on board functions.

   Complete “Special Function/Group outcome report” at the close of each cruise, giving detailed review of how each function was executed and received by the customers. Copies can be sent to relevant department heads and groups sailing coordinator.

   Group Coordinators will be responsible to escort VIP group leaders from embarkation to their cabins.

   Group Coordinators are empowered to offer amenities e.g. Fruit basket, bottle of wine/champagne etc as a resolution to group related issues. (These items must be charged to folio 3998) At the end of each voyage the group coordinator is responsible to submit a summary report of these charges. The report must include an explanation to why amenities were issued. The summary report should be sent to the Hotel Director and Guest Services Manager.

   During very slow periods when there may be a limited amount of groups sailing on board, and work may be very slow for the coordinator. He/she will be expected to help with the day-to-day operation of the Guest Services  Office (back office). The Guest Services Manager will determine the work carried out. 

   To perform all other duties as assigned by the Guest Services Manager or Hotel Director.
************
 Welcome to our TEAM

Cadet Guest Services Associate Induction Manual

Guest Services Associate Name


Congratulations on your graduation and welcome to the Ship Name Guest Services Associate team.  We look forward to working with you and are committed to supporting and guiding you to the fullest during your first contract here onboard.


First Day Useful Information


Cabin #    Cabin Number   _____________Location

Sharing With    Name of Sharing Guest Services Associate   

Safety Meeting @ Time of Safety Meeting Location Location of Safety Meeting

Laundry Facilities  Location of Crew Laundry Facilities   

Officer’s Mess Location of Dining Hall

Work Schedule for today starts @    Start TimeTill       End Time   

In addition to your assigned schedule, you should spend your first day familiarizing yourself with the Ship and getting to know the guest public areas. 

Review the Carnival Capers and Deck Plan
Tour guest public areas (bring the Deck Plan and day’s Carnival Caper)
Spend time listening to your colleagues on the front window
Walk the line, and/or assist with answering the phones
Get to know your colleagues / ask questions

We will be providing you with a schedule for your vessel familiarization. Please ensure you are on time and prepared for each class.  Your Guest Services Associate schedule will be arranged in line with the classes. Additionally, your schedule will give you flexibility so you may observe the Camp Carnival Welcome Aboard Orientation, Shore Excursion Talk, and Recommended Stores/Shopping Talk.




Dragi moji!

Evo novih info o poziciji purser na brodu..za one koji ne znaju radi se zapravo o poslu recepcioner-recepcionist



Hotel Operations Department

All departments unrelated to navigation engine and entertainment, fall under the hotel division. This includes all concessionaires, housekeeping, food and beverage and pursers.  Jobs in the hotel department on a cruise ship are very similar to jobs you will find in a five-star hotel or resort. The hotel manager (Chief Purser) oversees all shipboard services and is responsible for supervising all staff and crew in these departments. Department heads in turn report to the hotel manager and are accountable for the running of their individual departments. In general the Purser's Department is offering the following cruise ship jobs: Chief Purser / Hotel Manager, Deputy Purser / Assistant Hotel Manager, Purser, Assistant Purser, Junior Assistant Purser, Crew Purser.

Chief Purser / Hotel Manager (supervises all other departments on board with the exception of deck and engine) - extensive hotel experience of no less than five years as a hotel manager, a degree in hotel management and /or prior cruise ship experience required. Fluent English Language skills required. Salary range: $4300-5800 U.S. per month, depending on the cruise line.

Deputy Purser / Assistant Hotel Manager (supervises all other departments on board with the exception of deck and engine) - extensive hotel experience of no less than five years as a hotel manager, a degree in hotel management and /or prior cruise ship experience required. Fluent English Language skills required. Salary range: $3900-4700 U.S. per month, depending on the cruise line.

Purser (supervising day to day operations of the pursers office / front desk as directed by the Chief Purser) - previous hotel experience preferable, a degree in hotel management and /or prior cruise ship experience is required. Fluent English Language skills required. Salary range: $2300-3200 U.S. per month, depending on the cruise line. Possibilities for promotion to Deputy Purser.

Assistant Purser (reception desk-general information, accommodation problems, complaints, money transactions, shipboard announcements etc.) - previous hotel experience and /or university degree preferable. Fluent English Language skills required and speaking other languages (German, French or Spanish) is a plus. Salary range: $1900 -2200 U.S. per month, depending on the cruise line. Possibilities for promotion to Purser.

Junior Assistant Purser (hotel receptionist) - previous hotel experience and /or university degree preferable. Fluent English Language skills required and speaking other languages (German, French or Spanish) is a plus. Salary range: $1600 -1800 U.S. per month, depending on the cruise line. Possibilities for promotion to Assistant Purser.

Crew Purser (handles the administration of the crew: sign-on and sign-off, cabin assignments, crew identification cards etc.) - previous hotel experience and /or university degree preferable. Accounting background helpful. Fluent English Language skills required. Salary range: $1900-2200 U.S. per month, depending on the cruise line
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zadranka29
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« Reply #94 on: 27/Kolovoz/2009 »

Rankic, ti si purser? jel se može znati koliko zarađuješ?  :uzdravlje:
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zagrebgirl
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« Reply #95 on: 01/Rujan/2009 »

Bok ljudi!

Evo citam vas vec nekoliko dana. Naime,ponudili su mi poziciju Guest relation / Purser valjda - i Shop position.
Navodno na Carnivalu i Royal Caribbean, pa valjda koji prode tj dodi prvi.
Iskreno malo su mi nejasni, odradili su to sve "na vrat na nos" u toj agenciji.

S obzirom da imam prilicno iskustva u turizmu, u vrhu turizma ajmo reci, isto tako imam adekvatno obrazovanje, pricam i pisem tecno 3 strana jezika + 2 se koristim u govoru...ne znam da li bi na recepciji dala svoj maximum  dunno bojim se da mi ne "dosadi" a volim jaaako raditi, bas volim smile

Imate li kakvu preporuku? iskustva? savjet?

Inace, je li moguce na interview-u s predstavnikom kompanije odrediti koja je najbolja pozicija? negdje procitah da iako te agencija prijavi za 1 job, moze se dogoditi da te predstavnik kompanije ipak usmjeri na nesto posve drugo?

Unaprijed hvala na odgovoru!
zahvalna ja
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« Reply #95 on: 01/Rujan/2009 »

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CEO
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« Reply #96 on: 01/Rujan/2009 »


Evo citam vas vec nekoliko dana. Naime,ponudili su mi poziciju Guest relation / Purser valjda - i Shop position.
Navodno na Carnivalu i Royal Caribbean, pa valjda koji prodje tj dodje prvi.
Iskreno malo su mi nejasni, odradili su to sve "na vrat na nos" u toj agenciji.


Trpaju te navrat - nanos jer znaju da si vruca roba koju se ne odbija (3 jezika).

Mozes uletjeti negdje kao purser umjesto ne-evropske nejaci (indija, filipini, tajland, ...), i svaka agencija time profitira jer nudi jeftin i bljedolik kadar.

Nema nesto strasno lose u tome ako si spremna na vrlo intenzivan i zahtjevan posao sa cesto bez razloga fristriranim gostima.

Gift shop je nesto mirniji posao jer neces biti zatrpana prituzbama na sve zivo i nezivo, a imaces i vise vremena za sebe.

Tocno je, moze se dogoditi da te predstavnik kompanije usmjeri na nesto posve drugo, ali jesi li bas toliko spremna vjerovati nekome koga nikad nisi vidjela?
Mozda je njemu prioritet utrpati xy broj ljudi na odredjenu poziciju?  blinking
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zadranka29
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« Reply #97 on: 01/Rujan/2009 »

Bok ljudi!

Evo citam vas vec nekoliko dana. Naime,ponudili su mi poziciju Guest relation / Purser valjda - i Shop position.
Navodno na Carnivalu i Royal Caribbean, pa valjda koji prode tj dodi prvi.
Iskreno malo su mi nejasni, odradili su to sve "na vrat na nos" u toj agenciji.


ja se isto vrtin oko ta dva posla.. iskustvo u prodaji iman pa su mi odma predložili shop, ali mene vuče recepcija. e sad, u EP su mi rekli da interviewa za pursere neće bit godinu dana?!
jel imaš termin? ja iman za shop 23-24.09
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zagrebgirl
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« Reply #98 on: 01/Rujan/2009 »

Nemam ti ja pojma, on je meni nesto spomenuo 14.9. i taj 23/24 sept
Ja bih voljela otici, zanima me brod vec nekoliko godina. Ali ne idem pod svaku cijenu, imam stav i ne je*em zivu silu. Znam da ZNAM, i trazit cu samo najbolje.
Njima je u interesu slati kvalitetne ljude kao i kompaniji da ih zaposli. Nisam bahata, naprotiv ali ne dam se hebavat vise smile

Nis koka, vidimo se onda na intervju-u.

P.s. i Apriori ce imati intervjue kao i EP. stoga, nisu jedini smile
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« Reply #99 on: 01/Rujan/2009 »

A priori radi samo sa Carnival kompanijom, a pošto su svi shopovi od Starboarda, nemoš preko Suzy u shop. na recepciju možeš, ali nema zakazanih interviewa, niti ih je bilo ovu godinu, pa ona pretpostavlja da će biti negdi u 11. misecu.. e sad, pitanje je!

svakako se vidimo u zg, 23 ili 24, pozz!  :uzdravlje:
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« Reply #100 on: 02/Rujan/2009 »

Rankic, ti si purser? jel se može znati koliko zarađuješ?  :uzdravlje:


dajte ljudi, pišite nešto..  :uzdravlje:
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monster
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« Reply #101 on: 11/Rujan/2009 »

Bok ljudi!

Evo citam vas vec nekoliko dana. Naime,ponudili su mi poziciju Guest relation / Purser valjda - i Shop position.
Navodno na Carnivalu i Royal Caribbean, pa valjda koji prode tj dodi prvi.
Iskreno malo su mi nejasni, odradili su to sve "na vrat na nos" u toj agenciji.

S obzirom da imam prilicno iskustva u turizmu, u vrhu turizma ajmo reci, isto tako imam adekvatno obrazovanje, pricam i pisem tecno 3 strana jezika + 2 se koristim u govoru...ne znam da li bi na recepciji dala svoj maximum  dunno bojim se da mi ne "dosadi" a volim jaaako raditi, bas volim smile

Imate li kakvu preporuku? iskustva? savjet?

Inace, je li moguce na interview-u s predstavnikom kompanije odrediti koja je najbolja pozicija? negdje procitah da iako te agencija prijavi za 1 job, moze se dogoditi da te predstavnik kompanije ipak usmjeri na nesto posve drugo?

Unaprijed hvala na odgovoru!
zahvalna ja

lijep pozdrav

ja bi ti savjetovala purser ili GSA kako su nas sad preimenovali
u sopu bas nije zabavno vjeruj mi nije ni lose staff si ,slobodna si u portovima i mozes ici van istrazivati:)
al biti purser je puno bolje znas sta se desava u svakom momentu imas sve informacije o svakom desavanju na brodu nije nikad dosadno i krs ostali sitnica koje dolaze uz poziciju koje ti cine zivot na brodu interesantnijm.stignes vidjeti sve portove i zezati se do besvjesti jer ti niko nista nece reci jer si purser samo se skompaj sa sefom obezbedjenja mozes partijati do mile volje smile sto se tice posla posao svakako nije dosadan bas se dobro ismijes i jos se sad radi u novom sistemu pa je sad djecije igra
ja se nisam pokajala sto sam otisla i idem opet
sto se tice novaca
shop i GSA je tu negdje sam u shopu ti nije zagarantovan isti iznos svaki mjecec zavisi od prodaje a ovamo imas sigurnu placu i svejedno ti je samo se smjesis i slavna recenica i will document your comments ......smile i am sorry for ...blah blah blah .
fun for all and all for fun

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« Reply #102 on: 11/Rujan/2009 »

Zadranka29, zamisli, mene iz Kouzona jos nisu zvali...
Sami su mi ponudili mesto Guest services... nono
Mislim, ja bih prihvatio i shop...
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« Reply #103 on: 11/Rujan/2009 »

ja bi isto puno radije recepciju, ali jbg kad nema interviewa.
ne znam kako to, jer ovu godinu još nije bio interview pa mi nije jasno...
ne ostaje nam ništa nego čekati, a meni upravo to najteže pada...  wink2
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« Reply #104 on: 11/Rujan/2009 »

 kafa popcorn jbg i meni cekanje tesko pada... ne znam sta cu od sebe... popcorn
Mislim, nije losa recepcija, pogotovo sto ja imam iskustva sa recepcijom u hotelu sa 5*,
ali posle izvesnog vremena dojade ti silne zalbe i glupa ptanja (barem meni) razmazenih gostiju.
Meni bi shop dosao kao odmor!
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