Assistant Systems ManagerPOSITION SUMMARY
The Assistant Systems Manager’s primary responsibility is to assist the Ship Systems Manager in maintaining all IT systems and equipment onboard. The Assistant Systems Manager works closely with the Ship Systems Manager, Manager of Ship Systems, and IT Technical Support department personnel at the corporate office to maintain hardware, software, cabling systems, networks, and resolve other technical issues.
ESSENTIAL FUNCTIONS
Performs daily, voyage, and monthly operations as detailed in run books and related documents.
Supports all shipboard users to keep workstations in working condition, including PC workstations, point-of-sale terminals, cabling systems, servers, and related hardware.
User requests will be responded to promptly 24 hours per day, 7 days per week.
Provides basic training support to users in use of common desktop software and specialized property management software.
Takes direction from Systems Manager as to division of responsibilities and assignments.
Will keep onboard management informed of any IT issues and policies that affect shipboard operations in their areas of responsibility.
Follow directives of onboard management to adhere to all behavioral, safety and other rules for crew members.
Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position.
DIMENSIONS
General support of systems and procedural activities in 25+ departments with nearly 200 users onboard the vessel.
NATURE AND SCOPE
Reports directly to the Systems Manager for work related issues. Reports to the Staff Captain for ship rules and other ship specific issues. Works closely with Ship Systems Manager, Manager of Ship Systems and IT Technical Support Department personnel at corporate office to maintain hardware, cabling systems, networks, software and other technical issues.
QUALIFICATIONS, EDUCATION AND ATTRIBUTES
Must have some formal training in related IT hardware and software and at least one years of practical experience dealing with IT systems with direct contact with application users, operation experience and systems administration.QUALIFICATIONS
Excellent written and verbal skills in English
In-depth knowledge of systems/programs
Experience in support of Microsoft Exchange, Microsoft Office, Windows XP Pro, Windows Server 2003, Windows 2000 (Professional & Server), troubleshooting and break-fix of PC and printer hardware.
Prior experience with hotel property management and point-of-sale systems a plus
EDUCATION
Associates Degree in Computer Science or equivalent experience
A+ and Network+ Certification is preffered
ATTRIBUTES
Passionate about hospitality and customer service driven
Must have a professional appearance and good hygiene
Respect for all co-workers and guests
Pride in your work by creating positive energy, excitement and fun
Able to work 7 days a week
Demonstrate positive behaviors; smiling, being polite and courteous
Able to develop a camaraderie with team members
Ability to live in close quarters and possibly share limited space with other cabin-mates
PHYSICAL REQUIREMENTS
While performing the essential functions of this job, all team members are required to stand; walk long distances on the ship; use hands to touch, handle or feel; reach with hands and arms; talk or hear and taste or smell. All vessel positions require repetitive motion of bending, climbing, going up and down stairs and lifting more than 25 pounds. This job requires specific vision abilities to include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
All team members must be physically able to participate in emergency life saving procedures and drills. All vessel positions require full use and range of arms and legs as well as full visual, verbal and hearing abilities to receive and give instructions in the event of an emergency including the lowering of lifeboats.
Work within different temperature changes—indoors to outdoors.
Able to pass basic safety course.
This is a minimal description of duties. Other work requirements may be necessary and assigned as business or maritime law dictates.
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