Author Topic: Floor Supervisor job description  (Read 17492 times)

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Floor Supervisor job description
« on: 12/October/2010 »
JOB DESCRIPTION

FLOOR SUPERVISOR – HOUSEKEEPING

The Floor Supervisor is responsible for the dedicated supervision of Stateroom Stewards. Areas of responsibility include but are not limited to the following:

Reports to Housekeeping Manager
                   Snr Asst Housekeeping Manager
                   Asst Manager II (immediate supervisor)
          
*      Ensure all Stateroom and Assistant Stateroom Stewards comply with the company standards regarding dress and appearance (Carnival Look Book).
*   Compliance with all Housekeeping College procedures as set out in college manual and Hotel Ops website.
*   Compliance with SMS procedures relating to the Housekeeping Department.
*   Compliance with all USPH regulations as set out in the VSP manual.
*   Brief Stateroom and Assistant Stateroom Stewards on scheduled duties and daily tasks ensuring follow up of all tasks are completed to standard in a timely manner.
*   Ensure that all information and special requirements regarding Staterooms for embarkation and cruise days are passed on and followed up by Stateroom Stewards and Asst Stateroom Stewards.
*   Continual inspections of assigned Stateroom Sections including corridors and lockers to ensure all are maintained to a high cleanliness standard.
*   Continual inspections of Stateroom Sections corridors and lockers to ensure high standard of cleanliness and organized lockers.
*   Continual inspections of Steward Pantries to ensure standards and procedures are followed as per USPH regulations.
*   Continual inspections of assigned Stateroom Sections to ensure maintenance issues are reported and followed up in a timely manner.
*   Completion of work orders and update of the Hotel Maintenance report on a daily basis.
*   Liaison with VIP guests and Suites guests on a daily basis to ensure all needs are met.
*   Continual training and guidance of Stateroom and Asst Stateroom Stewards in procedures and company standards.
*   Ensure that Stewards are supplied with the equipment and items required to complete daily routine and tasks.
*   Complete performance reviews and procedural paperwork for Stateroom Stewards and Asst Stateroom Stewards.
*    Completion of ratings charts for Stateroom Stewards weekly performance
*   Contribute to management meetings when required and communicate and cooperate fully with management team.
*   Perform other duties related to Stateroom Supervision as directed by the Housekeeping Manager and Snr Housekeeping Management.
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Floor Supervisor job description
« on: 12/October/2010 »

 



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