JOB DESCRIPTION
FLOOR SUPERVISOR – HOUSEKEEPING
The Floor Supervisor is responsible for the dedicated supervision of Stateroom Stewards. Areas of responsibility include but are not limited to the following:
Reports to Housekeeping Manager
Snr Asst Housekeeping Manager
Asst Manager II (immediate supervisor)
* Ensure all Stateroom and Assistant Stateroom Stewards comply with the company standards regarding dress and appearance (Carnival Look Book).
* Compliance with all Housekeeping College procedures as set out in college manual and Hotel Ops website.
* Compliance with SMS procedures relating to the Housekeeping Department.
* Compliance with all USPH regulations as set out in the VSP manual.
* Brief Stateroom and Assistant Stateroom Stewards on scheduled duties and daily tasks ensuring follow up of all tasks are completed to standard in a timely manner.
* Ensure that all information and special requirements regarding Staterooms for embarkation and cruise days are passed on and followed up by Stateroom Stewards and Asst Stateroom Stewards.
* Continual inspections of assigned Stateroom Sections including corridors and lockers to ensure all are maintained to a high cleanliness standard.
* Continual inspections of Stateroom Sections corridors and lockers to ensure high standard of cleanliness and organized lockers.
* Continual inspections of Steward Pantries to ensure standards and procedures are followed as per USPH regulations.
* Continual inspections of assigned Stateroom Sections to ensure maintenance issues are reported and followed up in a timely manner.
* Completion of work orders and update of the Hotel Maintenance report on a daily basis.
* Liaison with VIP guests and Suites guests on a daily basis to ensure all needs are met.
* Continual training and guidance of Stateroom and Asst Stateroom Stewards in procedures and company standards.
* Ensure that Stewards are supplied with the equipment and items required to complete daily routine and tasks.
* Complete performance reviews and procedural paperwork for Stateroom Stewards and Asst Stateroom Stewards.
* Completion of ratings charts for Stateroom Stewards weekly performance
* Contribute to management meetings when required and communicate and cooperate fully with management team.
* Perform other duties related to Stateroom Supervision as directed by the Housekeeping Manager and Snr Housekeeping Management.
