Author Topic: Appearance Policy  (Read 9771 times)

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Appearance Policy
« on: 16/January/2009 »
DRESS CODE: APPEARANCE, PERSONAL CLEANLINESS AND HYGIENE
The following outlines the Appearance Policy as it applies to members of the ship’s company onboard any vessel. The objective is consistency. Please read the Personal Appearance and Hygiene policy carefully. As a valued member of the ship’s company, it is very important that you understand these guidelines.
By performing your duties in a uniform, which you wear with pride, and by having a personal appearance that reflects our image as the leader in our industry, you help to create the kind of professional atmosphere we strive to present.
We would also like you to understand that you are part of a very unique team at sea, a team that has been handpicked from among numerous applicants. Without you we would not be able to provide the unique experience it is to cruise on any of our vessels. We rely on you to continue to make us as successful as we are.

1. UNIFORM - Your uniform helps to create a good impression.
A. Uniform, together with the appropriate shoes, as per the Uniform Policy and Procedures Manual are to be worn at all times when on duty. Uniform is to be spotlessly clean and neatly fitting. It must also be properly pressed at all times and maintained in good condition. No objects are to be carried in pockets where they are visible.
B. Pins: The only pins, buttons and decorations that can be worn on a uniform are those approved by the company. Name badges are to be worn by all members of the ship’s company. Only a Company issued name badge is to be worn. Only a Company issued foreign flag (if applicable) may be worn. Name badge and the company’s designated customer service pin are to be worn at all times when on duty. These are to be in good condition, worn in the grommets provided for the name badge on the uniform. If no grommets are provided the nametag is to be on the left chest over the heart, horizontal. Name badges are not to be worn on a jacket lapel. The company’s designated customer service pin is to be approximately half an inch above the name badge. Decorations on your name badge are not permitted. Name badges are not to be worn on Galley uniforms.

C. Shoes: must always be clean, polished and in good repair. Conservative styles only are to be worn.
Women’s Shoes and Hosiery: Female members of the ship’s company are required to provide their own leather, pump or flat shoes with a plain toe and a defined or sculpted heel. Maximum heel height cannot exceed 3 US inches. Shoes are to be polished and in good repair. Platform shoes and sandals or open toe/heel shoes are unacceptable.
It is recommended that rubber soled shoes are worn in food and beverage preparation areas as well as housekeeping and behind the scenes areas, as a safety precaution.
Hosiery: It is required that all female members of the ship’s company wear hosiery whenever a dress or skirt is worn. The only exception to this rule is for all stewardesses during the day who are not required to wear hosiery. Hosiery is not required when slacks or shorts are worn. The hosiery is to be of a natural skin/nude color, which is as close, as possible, to the members of the ship’s company’s own skin color. If a navy or black skirt or dress is part of the uniform, navy or black hosiery corresponding in color to the uniform item is acceptable.
Men’s Shoes And Socks: Male members of the ship’s company are required to provide their own leather flat shoes with a plain toe. Shoes are to be polished and in good repair. Platform shoes, sandals or high tops are not acceptable. It is recommended that rubber soled shoes are worn in food and beverage preparation areas as well as housekeeping any safety sensitive area, where shoes can be used as a safety precaution. Socks are to be provided by the members of the ship’s company.
The color of the socks worn should correspond with the color of the company issued trousers with no logos or designs allowed.

D. Although dirty jobs are performed, every effort is to be made to remain clean and smart at all times.

E. Where required, safety shoes and clothing must be worn at all times and appropriate safety equipment used.

F. Skirt Lengths: When a formal uniform with a full-length skirt is worn, it should be no longer than ankle- length. Other skirt lengths are to be worn in-between two inches below or at knee length.

G. Sunglasses: Sunglasses are not to be worn by any members of the ship’s company. The exception to this rule is if the member of the ship’s company is prevented from doing his/her job safely, due to sun glare from water, countertops etc. The sunglasses worn cannot have silver coated or dark opaque lenses that do not allow for the eyes to be seen. Mirrored sunglasses are unacceptable.

H. Uniforms off The Ship: Members of the ship’s company are not allowed to wear their uniform while off duty and off the ship. Members of the ship’s company on duty and working off the ship are required to wear their uniform.

2. HAIR/MAKE-UP
A. All members of the ship’s company are to maintain a neat, natural look. Hair is to be clean at all times.
Members of the ship’s company are to keep their hair neatly combed and arranged in a classic, easy-to-maintain style at all times.

B. Extreme styles are unacceptable. As are: Hair extensions, wigs, and hairpieces.

C. It is unacceptable to wear hairstyles with extremes in dyeing, bleaching and coloring. Extreme frosting and streaking is unacceptable. If the hair color is changed, it must be natural looking and well maintained. Excessive use of hair gel to make hair look “wet” is unacceptable.

D. Hair must be dried after washing and before coming to work.
E. WOMEN
Hair Accessories for Females: All hair accessories for female members of the ship’s company are to be kept at a minimum, and at no time exceed three pieces. The hair accessory is to be in a color that reflect the uniform or in gold, silver, clear or black. The accessory is to be of a size that is no wider than one inch. A hair accessory is to be used for the sole purpose of keeping the hair away from the face and not as a decorative addition to the uniform
Makeup: We encourage the use of makeup to enhance natural features and create a fresh, natural appearance. The excessive use of makeup or use of makeup in offensive colors is discouraged.
Foundation: Foundation base should be in a shade complimentary to the natural skin tone. Application should be well blended in order to achieve a natural look and to avoid stains on uniforms. All makeup should be carefully applied and tastefully worn to accentuate the professional appearance.
Hair must be worn in a neat, attractive and conservative style. Female staff working in the Dining Room or food service outlets is to ensure hair is worn up, off the shoulders, and away from the face. Female Galley staff is to wear their hair, if long, tied back and covered with a hair net.
Make-up is to be tastefully applied and never excessive. Only neutral shades of nail polish are to be worn.
For USPH reasons nail polish is not permitted to be worn by Female staff working in the Galley.

F. MEN
Hair must be kept neatly trimmed and is to be worn in a style that is neither excessively long nor short. Hair on men is to be no longer than the top of the collar. Sideburns should be neatly trimmed and are permitted to extend beyond the midpoint of the ear, but not below the ear lobe, following their natural contour.
Flares or muttonchops are unacceptable.
Mustaches and goatees are acceptable, provided they are neatly trimmed and well maintained. The process of growing facial hair while onboard is not allowed. Men must be clean-shaven at all times; hair stubble due to lack of shaving is unacceptable while on duty – it may be necessary for some men to shave more than once per day.
Note: Officers, deck and technical ratings and hotel staff in non-passenger areas may wear a neatly trimmed beard, long side-burns and/or a mustache, but only with the permission of the Head of Department. The Company will
consider departures from the provisions of this policy based on sincerely held religious beliefs.

3. JEWELRY
A. Jewelry is not a part of your uniform. Small rings, class rings, wedding bands, conservative tie clips, and a business style watch are permitted, except in food handling areas where only a wedding band is allowed. A small ring is defined as the same size or smaller as a man’s class ring. A ring may be worn on any finger. Only one ring per hand is allowed. Visible necklaces, chains, pendants, logos, bracelets, ankle bracelets, wristbands, and arm bands are all unacceptable. A medical alert necklace, bracelet or ankle bracelet is acceptable.

B. Earrings – Female: One single earring in each ear lobe is acceptable. No other visible piercing is acceptable. The earring must be simple, matched pair in gold, silver or color that blends with the uniform. The shape of the earring must be in good taste and compliment the uniform. The earrings can be pierced or clip-on and must be worn on the bottom part of the ear lobe. Multiple earrings are unacceptable. Earrings cannot be any larger than the size of a US quarter.
Males: It is unacceptable for male members of the ship’s company to wear earring/s when on duty and in uniform.

C. Body Piercing: Face body piercing such as nose, tongue and eyebrows, but not limited to, are not acceptable when on duty or when crew members are in passenger areas.

4. TATTOOS
A. Upon joining or re-joining, the wearing of tattoos which are visible when uniform is worn is unacceptable in passenger areas and may lead to disciplinary action, up to and including discharge from the ship. Uniforms may consist of short sleeve shirts, shorts or skirts.

5. PERSONAL HYGIENE
A. Regular attention is to be paid to hygiene by showering regularly at least once a day and by use of suitable deodorants including underarm deodorants, however these are not to be strongly scented (to prevent body odor, bathing may be necessary more than once a day). All uniforms are to be changed daily, prior to going on duty.

B. Perfume, Cologne, After Shave: Due to close contact with others it is discouraged to use strong heavy scents and fragrances. If perfume, cologne or after-shave is used it should be of a mild scent and used moderately.

C. Fingernails: should be kept clean at all times, well trimmed and of moderate length. If polish is used, it should be of a clear or cream color (color of the skin). Polishes that are red, dark, bright, gold or silver are unacceptable. Fingernails should be neatly trimmed. Fingernail decorations, pins, stencils etc. are unacceptable.

D. Oral Hygiene: Bad breath is unpleasant for others. Regular oral hygiene and the use of mouthwash are strongly recommended to avoid offending.

E. Strict attention is to be paid to the ship’s and USPH rules on hygienic working practices.

F. Staff feeling unwell and/or having open cuts and sores, are to immediately seek medical attention. Disciplinary action will be taken against staff who infect others by failing to seek medical attention under such circumstances.

6. Non Uniformed Members of the Ship’s Company
Onboard some of our vessels you will encounter members of the ship’s company who do not wear prescribed company uniforms. In the business world of today, the way member of the ship’s company looks and present them, says a lot about the company for which they work. Members of the ship’s company who take pride in their appearance make a positive statement about their employer. The quality image of our non-uniformed members of the ship’s company, are guided by our ship specific dress codes. By following these dress codes, our non-uniformed
members of the ship’s company will not stand out and will be able to perform their duties.

7. Medical Exceptions - Any request for medical exceptions to the appearance policy, such as shoes, hairpieces, not shaving due to a skin irritation, etc, must be presented to the ship’s doctor for consideration. The department head’s approval is required for medical exceptions after receiving the doctor’s recommendation.
It is the responsibility of each individual crewmember to adhere to the above Company guidelines. Should a crewmember show up for duty not having adhered to any of the above guidelines, their Supervisor has the authority to request the crew member to return to his/her cabin.
Consistent violations regarding any of the above guidelines will lead to disciplinary measures being taken.
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Offline Zon

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Re: Appearance Policy
« Reply #1 on: 28/October/2012 »
hvala!!