PROCEDURE FOR: CHANGE OF DEPARTMENT – HOTEL OPERATIONS
DATE: 3/22/10
The Company has established a fair & equitable process to change departments for suitable candidates, as well as matching openings within the employment pool.
To fully utilize Carnival’s manning resources by granting those departmental transfers that are in the best interest of the company, while also offering eligible team members career advancement.
1. If a team member requests to change a department, he/she should submit the following to his/her department head:
• A ‘Request for Change of Department’ Form.
• A resume, reference letter and other applicable certificates along with a cover letter. All resumes, letters and forms are to be written in English.
2. The current department head should review the form and the applicant’s personnel file to determine the applicant’s suitability. The current department head should confirm:
• Valid reason for the change of department request
• Applicant must have completed first contract
• Status of any previous department change requests
• The applicant is in good standing with the current department
• That applicant’s transfer will positively impact the new department
If determined that the team member cannot be considered, a notation should be made on the request for ‘Change of Department Form’ and a copy placed in the team member’s file. The team member should be advised verbally and a brief reason written on the form as to why they are not eligible to continue the process.
If determined to be suitable, the department head will sign approval of the request and forward it to the appropriate onboard department head to schedule an interview on a timely basis.
3. The prospective new department head should interview the applicant to ensure he/she meets the necessary criteria (see job descriptions & guidelines in Hotel Ops Intranet site).
All prospective candidates should be able to demonstrate:
• Valid reason for the change of department request
• Ability to show keen knowledge of the requested position; documented evidence of past experience is advantageous (information shall be verified against original application)
• That applicant’s transfer will positively impact and add value to the new department
• Applicant has demonstrated an ability to learn new skills quickly
If the application is denied, the team member should be advised by the prospective new department head that he/she did not meet the required standards (i.e. insufficient experience, lack of guest service ability, etc) & a copy of the ‘Change of Department Form’ form should be placed in the team member’s file.
If the applicant can be considered for the department change, the application will be sent to the Hotel Director for approval.
4. Hotel Director will review the documentation & interview the team member (if necessary) to ascertain if the departmental transfer would benefit and be in the best interest of the company.
If denied by the Hotel Director, the ‘Change of Department Form’ should be sent to the current department head.
The team member should be informed accordingly and a copy of the form placed in the team member’s file.
If approved, the form will be sent to the T&D Manager who will determine test requirements.
5. The T&D Manager will determine if/what tests are required for the desired positions (E.g. Marlins English Test, Wonderlic, etc.) and schedule the tests, as required.
If the applicant does not have a Marlins certificate on record or requires a higher score, the T&D Manager will schedule the Marlins English test at a convenient time for the applicant. T&D Manager will inform the team member of their score, print the Marlins certificate, attach it to the application and send an e-mail detailing the score to the department heads involved.
If the team member does not attain the required scores, the ‘Change of Department Form’ will be sent to prospective department head and a copy will be placed in the team member’s file.
When the required test scores have been achieved, the form should be entered into the ‘Request for Department Change Tracking Sheet’ and sent ashore to the Director, Training and Hotel HR Services.
A copy of the form should be given to team member plus a copy placed in team member’s file.
6. The Director, Training and Hotel HR Services will liaise with the applicant’s current and prospective shore side department heads to assist and facilitate in the process. Also responsible to follow up with position availability.
The current shore side department head will review the application and determine if the team member can be released from current position.
If approved, the Director, Training and Hotel HR Services will forward the form on to the new shore side department head.
The new shore side department head will review application on a timely basis and advise of their approval and of the position availability.
7. If the application is approved by both shore side departments, the successful applicant will be notified by email/letter and given an approximate start date. It is understood that team member will be required to finish the current contract and may be required to come back in the present position until the new department start date. Crew Personnel System will be updated.
If there are no positions open at the time of approval, the successful applicant will be put into a pool awaiting an open position and will be informed of their pending status by the T&D Manager. The team member will remain in their current position until such time as there is an opening in the new department.
8. Should an application be denied the team member may reapply after 6 months.
9. Please note that ‘Request for Change of Department’ forms that do not have the relevant approval signatures or are not complete will not be processed.
Responsibility for compliance:
Hotel Director All Department Heads Training & Development Manager
