Contact Fleet Management Recruiter
Company Royal Caribbean International
City/town Miami, FL 33130
Country United States
Email managementshipjobs@rccl.com
----------------------------------------------
Job: Deck Supervisor - Housekeeping Department
Job description
Essential Duties & Responsibilities:
• The Deck Supervisor oversees all operational aspects of staterooms on assigned deck(s), ensuring cleanliness, maintenance and presentation standards are managed to brand standards at all times and in all areas, including all guest staterooms and balconies, guest corridors, lockers, ice stations and storage areas in both the front and back of house.
• Supports and reports to the Assistant Executive Housekeeper.
• Utilizes stateroom inspection processes in accordance with company standard operating procedures. Ensures staterooms are maintained to brand standards, including cleanliness, maintenance, presentation, collateral, mini-bar and general set up standards for daytime and evening/turndown service.
• Ensures timely reporting of any maintenance needs and follows up to ensure prompt completion when possible. Gathers preventative maintenance needs to enable maintenance to be planned and executed appropriately.
• Provides training to all Stateroom Attendants, conducts evaluations and tracks development on an individual and team level, ensuring open and honest feedback is consistently delivered. Recognizes top performers and applies progressive disciplinary process for lowest performers.
• Supports Housekeeping Management in achieving and exceeding quantitative and qualitative goals and targets set for Housekeeping guest satisfaction ratings, Quality Reviews, employee satisfaction scores, Public Health inspections and audits, and Housekeeping Operational Reviews.
• Ensure all guest issues are resolved and recorded in a timely fashion.
• Oversees luggage delivery for all guests on assigned deck(s).
• Performs stores inventory and seeks to minimize consumption and manage costs through waste reduction practices and maintenance of optimal inventory levels.
• Ensures cleaning equipment and supplies are maintained and that all team members are adequately trained to ensure proper and effective use.
• Monitors compliance to all USPH cleaning and sanitation procedures throughout assigned areas consistently.
• Attends mandatory crew and guest safety drills, training activities, courses and all other work-related activities as required.
Hiring Requirements:
• Minimum one year supervisory experience in housekeeping operation of large 4 or 5 Star hotels (500+ rooms), cruise line or hospitality industry related field required, with demonstrated experience supervising team of minimum of 10 employees
• Minimum of one to two years of guest room cleaning experience in 4 or 5 star hotel or cruise line equivalent
• Experience providing exceptional customer service including needs assessment, problem resolution, attention to detail and achievement of quality service standards
• Should be able to administer the progressive disciplinary action process through coaching and counseling to improve performance where possible
• Ability to work positively and cooperatively in a diverse team environment.
• Working knowledge of cleaning procedures and equipment, chemical handling, linen par levels, public health standards, computers, internet access, and the ability to navigate within a variety of software packages (e.g. MS Office) and office equipment
• Required to speak, read, and write English clearly and distinctly.
• Ability to speak additional languages preferred
Because of the high volume of resumes, only candidates who match our profile will be contacted.
