PERSONAL APPEARANCE & HYGIENE
Your appearance as a crew member on board Seabourn is an extremely important part of the guest perception of our company and their cruise experience.
This section outlines standards for appearance, personal cleanliness and hygiene, as it applies to all members of the ships company. The objective is consistency. With consistency we apply a gentler and better administrative environment for all involved.
Failure to adhere to these or any subsequently established or modified standards will result in appropriate disciplinary action, up to and including termination.
By performing your duties in a uniform, which you should wear with pride and by having a personal appearance that reflects our image as the leader in our industry, you help to create the kind of professional atmosphere we strive to present to our guests.
We would also like you to understand that you are part of a very unique team at sea. A team that has been handpicked from among many other applicants. Without you we would not be able to provide our guests with the unique experience it is to cruise on any of Seabourn vessels. We therefore rely on you to continue to make us as successful as we are.
PINS, BUTTONS, NAME TAGS AND DECORATIONS
The only pins, buttons and decorations that can be worn on a uniform are those approved by the company. Any pins, buttons or decorations are to be previously approved by either the Vice President of Hotel Operations, or the Vice President of Marketing and Sales. Name tags are to be worn by all crew members. Only company issued name tags are to be worn. Only company issued foreign flags for the name tags are to be worn.
Name tags are to be worn at all times when the crew member(s) is on duty. The tag is to be in good condition, worn in the grommets provided for the name tag on the uniform or if no grommets on the left chest over the heart, horizontal but not on a jacket lapel.
SUNGLASSES
Sunglasses are a block to interpersonal communications with our guests. Sunglasses are not to be worn by any crew member(s) unless this prevents the fulfillment of his/her job safely, due to sun glare from water, countertops etc. The sunglasses worn cannot have silver coated or dark opaque lenses that do not allow for the eyes to be seen by our guests. Mirrored sunglasses are unacceptable.
EARRINGS
Female: One single earring in each ear lobe is acceptable. No other visible piercing is acceptable. The earring must be simple, matched pair in gold, silver or colour that blends with the uniform. The shape of the earring must be in good taste and compliment the uniform. The earrings can be pierced or clip-on and must be worn on the bottom part of the ear lobe. Multiple earrings are unacceptable. Earrings cannot be any larger than the size of a US quarter.
Male: It is unacceptable for male crew member(s) to wear earring/s when on duty and in uniform.
SKIRT LENGTHS
When a full-length skirt is worn, as part of a formal uniform, it should be no longer than ankle-length. Other skirt lengths are to be worn in-between two inches below or at knee length.
SHOES AND HOSIERY FOR FEMALE CREW MEMBERS
Female crew member(s) are required to provide for their own use a leather pump style or flat shoes with a plain toe and defined or sculpted heel. Maximum heel height cannot exceed 3 inches. Shoes are to be polished and in good repair. Platform shoes and sandals or open toe/heel shoes are unacceptable. It is recommended that rubber soled shoes are worn in food and beverage preparation areas, as well as housekeeping and behind the scenes areas, as a safety precaution.
Stewardesses must wear Black Flat fully covered shoes in the evenings with Black hosiery. Shoes should be ‘soft ‘leather flat shoes with plain toe’ in style. Stewardesses must wear plain white flat shoes, of the same style during the day, with flesh colored footie socks.
Hosiery: It is required for all female crew member(s) to wear hosiery whenever a dress or skirt is worn. The only exception to this rule is for all stewardesses, during the day, who are not required to wear hosiery. Hosiery is not required when slacks or shorts are worn. The hosiery is to be of a natural skin/nude color, which is as close, as possible to the person’s skin color. If a navy or black skirt or dress is part of the uniform, navy or black hosiery corresponding in color to the uniform item is acceptable.
SHOES AND SOCKS FOR MALE CREW MEMBERS
Male crew member(s) are required to provide their own leather flat shoes with a plain toe. Shoes are to be polished and in good repair. Platform shoes, sandals or high tops are not acceptable. It is recommended that rubber soled shoes are worn in food and beverage preparation areas, as well as housekeeping and behind the scenes areas, as a safety precaution. Socks are to be provided by the crewmember(s).
TAILORING
All uniforms are to be maintained free of defect. For example, all buttons, zippers, hems, seams and accessories must be in place. Loose threads, missing buttons, open seams and hems, torn clothing is not acceptable. All company owned uniform items would be repaired at the company’s expense. Every effort will be made to fit the uniform to the crew member(s); however the crew member(s) is not permitted to alter the uniform him/herself to suit their personal preference.
UNDERGARMENTS
Crew member(s) are required to wear appropriate undergarments at all times. It is unacceptable to be able to see the undergarments through the uniform. The colour of the undergarments needs to be correspondent to the uniform. The crew member is to provide his/her own undergarments.
LOST, MISPLACED OR MISUSED UNIFORMS
Hotel crew member(s) will be required to pay for any lost, misplaced or misused items. This does not mean regular wear and tear but only items that are irresponsibly lost, misplaced or misused. The value of any lost or misused items will be deducted from pay.
MEDICAL EXCEPTIONS
Any request for medical exceptions to the appearance policy, such as shoes, hairpieces, hearing aids, not shaving due to a skin irritation etc must be presented to the ship’s Doctor for consideration. Your Department Head’s approval is required for medical exceptions after receiving recommendation from the Doctor.
UNIFORMS OFF THE SHIP
Crew member(s) are not allowed to wear their uniform while off duty off the ship. Crew member(s) on duty, and working off the ship are required to wear their uniform. All company issued uniform items are the property of the company and are not to be removed off the ship at any time. Removing company property off the ship without authority will result in disciplinary action.
PERSONAL GROOMING
HAIR – HAIRSTYLES
• All crew member(s) are to maintain a neat, natural look. Hair is to be clean at all times.
• Hair must be neatly combed and arranged in an attractive, classic easy-to-maintain style at all times.
• Hairstyles must be neatly tapered on the back and sides, forming a smooth,
symmetrical appearance and balanced proportionally.
• Extreme styles are unacceptable.
• Hair extensions, wigs, and hairpieces are not permitted unless for approved medical or cosmetic reasons.
• It is unacceptable for male member(s) of the ships company to allow hair to extend over the shirt collar.
• It is unacceptable to wear hairstyles with extremes in dyeing, bleaching and
coloring. Extreme frosting and streaking is unacceptable. If the hair color is
changed, it must be natural looking and well maintained.
• Excessive use of hair gel to make hair look “wet” is unacceptable.
HAIR ACCESSORIES FOR FEMALE CREW MEMBER(S)
All hair accessories for female crew member(s) are to be kept at a minimum and at no time exceed three pieces. The hair accessory is to be in a colour that reflects the uniform or in gold, silver, clear or black. The accessory is to be of a size that is no wider than one inch. A hair accessory is to be used for the sole purpose of keeping the hair away from the face and not as a decorative addition to the uniform.
MAKEUP
We encourage the use of makeup to enhance natural features and create a fresh, natural appearance. It is highly discouraged to excessive use of makeup or use of makeup in offensive colors.
FOUNDATION
Foundation base should be in a shade complimentary to the natural skin tone. Application should be well blended in order to achieve a natural look and to avoid stains on uniforms. All makeup should be carefully applied and tastefully worn to accentuate the professional appearance.
BLUSH
A blush is acceptable when used to accentuate the cheeks and compliment the skin tone.
EYE MAKEUP
Mascara may be applied lightly, in shades of brown or black, to accentuate eyelashes. Eyeliner, false eyelashes or eye shadow in bright colors are unacceptable; neutral colors are acceptable.
EYEBROWS
Eyebrow pencil may be applied lightly to highlight the eyebrows in shades close to the natural hair colour as possible.
LIPSTICK
Lipstick should be applied to complement your appearance. High gloss tones and loud colors are unacceptable.
PERSONAL HYGIENE
All crew member(s) are to practice good personal hygiene which includes but is not limited to daily showers, the use of deodorant soap, antiperspirant and hand washing before going on duty and while on duty. All uniforms are to be changed daily prior to going on duty.
PERFUME, COLOGNE, AFTER SHAVE
Due to close contact with guests and fellow crew member(s) it is discouraged to use strong heavy scents and fragrances. If perfume, cologne or after-shave is used it should be of a mild scent and used moderately.
ORAL HYGIENE
Bad breath is unpleasant for the person who has it and for others. Regular oral hygiene and the use of mouthwash is strongly recommended to avoid offending guests as well as fellow crew member(s).
FINGERNAILS
Fingernails should be kept clean at all times and if polish is used, should be of a clear or cream color (colour of the skin). Polishes that are red, dark, bright, gold or silver are unacceptable. Fingernails should be neatly trimmed. Fingernail decorations, pins, stencils etc. are unacceptable.
SIDEBURNS
Sideburns should be neatly trimmed and are permitted to extend beyond the midpoint of the ear, but not below the ear lobe, following their natural contour. Flares or mutton chops are unacceptable. Sideburns cannot be grown while onboard but must be grown on vacation time.
MOUSTACHES, GOATEES AND BEARDS
Moustaches, goatees and beards are acceptable, provided they are neatly trimmed and well maintained. Full beards are not permitted for service staff. The process of growing facial hair while onboard is not allowed. Gentlemen must be clean-shaven at all times; hair stubble due to the lack of shaving is unacceptable while on duty.
JEWELLERY
Small rings, class rings, wedding bands, conservative tie clips, and a business style watch are permitted, except in food handling areas where only a wedding band is allowed. A small ring is defined as the same size or smaller as a man’s class ring. A ring may be worn on any finger. Only one ring per hand is allowed. Visible necklaces, chains, pendants, logos, bracelets, ankle bracelets, wristbands, arm bands, nose rings, and visible body piercing jewelry are all unacceptable. A medical alert necklace, bracelet or ankle bracelet is acceptable.
TATTOOS
Conspicuous tattoos are considered by many to be in poor taste and may be offensive to guests as well as fellow crew member(s) and are therefore discouraged. A tattoo can be considered to be conspicuous when it is visible. Crew member(s) who have tattoos are required to do their utmost to use a variety of methods to conceal the tattoo.
