Position Title: IT Infrastructure Specialist
Reports To: IT Manager
Assistant IT Manager (via dotted line)
Direct Reports: N/A
Creation Date: 2/6/2013
Revision Date: 10/15/2013
POSITION SUMMARY:
The position of IT Infrastructure Specialist assists in the IT operations onboard the vessel supporting all Hotel related computer equipment, with a particular focus on, but not limited to, technology and equipment in Guest Staterooms.
Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards.
QUALIFICATIONS:
• Minimum of six months experience in a technical user-assistance role such as a helpdesk.
• CompTIA’s A+ and/or N+ Certification preferred.
• Working knowledge of computer hardware and software, with a focus on operating systems (Windows, Mac OS, and Linux) and business application suites.
• Ability to conduct basic network troubleshooting (in particular; LAN’s), including knowledge of standard network cabling.
• Associate’s Degree in Computer Science or related field from an accredited university or the international equivalent, or equivalent related experience.
COMPETENCY:
Operational Effectiveness:
• Assembles and configures basic network components.
• Performs basic troubleshooting to isolate and diagnose common problems, including, but not limited to, instateroom equipment for In-Stateroom Entertainment (ISE, including Interactive TV) and telephone
problems (IT-Managed PBX).
• Image in-stateroom equipment for ISE/ITV.
• Ensures proper installation and provides first-level support for all IT-supported PC’s and peripherals including ShipNet workstations, Internet café workstations (Mac or PC), and devices supporting ISE/ITV
and Digital Signage.
• Installs, set up and/or replace telephones. (On ships with an IT-Managed PBX)
• Set up, monitor, and break down embarkation check-in equipment and operations.
• Responsible for logging all time and work as well as reviewing incident tickets in the onboard incident management system and monitor respective technician’s queue.
• Provides after-hours support for any IT-related issue.
PEOPLE SKILLS:
Interpersonal Effectiveness:
• Stays “above the line” and accepts ownership for achieving results in all areas of accountability including SGI, ratings, revenue, Workplace Safety.
• Resolves conflict with fact-based communication.
• Fosters team unity and inspires commitment to Celebrity Cruises.
• Collaborates well and works up, down and across the organization.
Modern Luxury:
• Knows our brand standards and is accountable for executing against them at all times.
• Guest and crew facing communication are professional, on brand and visually appealing.
• Is a role model for others and serves as a positive ambassador of Celebrity Cruises.
• Exhibits professional presence, positive energy and passion in all situations.
• Brings out the best in others through authenticity, care and humility.
Info: zoran@kouzon.com.mk
