PERSONAL INFORMATION lanMi
OBJECTIVE
To work at a responsible and challenging position with an opportunity for professional advancement and growth utilizing my abilities to support and enhance company's goal and objectives. Eager to enhance my skills and broaden my horizon.
WORK EXPERIENCE
Position
(june 2011 – present)
Waiter
Restaurant xxxxxx - xxxxxxx
Providing a warm welcome for customers.
Presenting menu and taking accurate order from customer.
Understand menu content and keeping up to date with any menu changes
Making recommendations from the menu if requested.
Recommending wines and other drinks to customers
Learning the names of & building relationships with regular customers
Check on customers asking if they are enjoying their meals and service
Preparing and collecting payments from customers
Ensuring the food service area is left clean and tidy once all the guests have left
Relaying, preparing and setting tables for next customers.
Position
(march 2010 – march 2011 )
Waiter
Restaurant xxxxx – xxxxx
Greeted guests in a pleasant and courteous manner.
Served beverages, breads and butter and replenished items as necessary.
Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
Bussed and reset tables and kept dining room and work areas clean.
Correctly calculated charges, issued bills and collected payments.
On saturdays worked in team of 15 – 20 waiters per shift, setting up and waiting tables for 250 – 300 guests. ( Weddings, birthday parties)
EDUCATION AND TRAINING
Replace with dates (from - to)
Technical School "Vujo Matic" - Loznica
PERSONAL SKILLS
Mother tongue(s)/Other Languages Serbian – Mother tongue
English - Fluent
Job-related skills Creating a great working relationship with my co-workers
Maintain a ‘can do’ attitude and spread positive vibe
Communicate effectively during busy service hours
Multi-tasking capability.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Ability to carefully provide good customer service
Capability to work hard
Ability to work calmly and effective under pressure
Ability to handle difficult customers in a calm and tactful manner
Ability to work proactively within a team and on own initiative
Awareness of health and safety and personal hygiene
Computer skills ▪ good command of Microsoft Office tools
▪ internet
▪ servicing Microsoft Windows systems
Driving licence B
First Aid Certificate
