Career snapshot:
Performs basic troubleshooting to isolate and diagnose common problems, including, but not limited to, in-stateroom equipment for In-Stateroom Entertainment (ISE, including Interactive TV) and telephone problems (IT-Managed PBX).
Image in-stateroom equipment for ISE/ITV.
Ensures proper installation and provides first-level support for all IT-supported PC’s and peripherals including ShipNet workstations, Internet café workstations (Mac or PC), and devices supporting ISE/ITV and Digital Signage.
Installs, set up and/or replace telephones. (On ships with an IT-Managed PBX)
Set up, monitor, and break down embarkation check-in equipment and operations.
Responsible for logging all time and work as well as reviewing incident tickets in the onboard incident management system and monitor respective technician’s queue.
Qualifications
Requirements:
Minimum of six months experience in a technical user-assistance role such as a helpdesk.
CompTIA’s A+ and/or N+ Certification preferred.
Working knowledge of computer hardware and software, with a focus on operating systems (Windows, Mac OS, and Linux) and business application suites.
Ability to conduct basic network troubleshooting (in particular; LAN’s), including knowledge of standard network cabling.
Associate’s Degree in Computer Science or related field from an accredited university or the international equivalent, or equivalent related experience.•All international applicants must have the ability to obtain C1/D visa (and other relevant visas) when applicable
Must meet all physical requirements, including the ability to participate in emergency life-saving drills and required training
Preferences:
Stays “above the line” and accepts ownership for achieving results in all areas of accountability including SGI, ratings, revenue, Workplace Safety.
Resolves conflict with fact-based communication.
Fosters team unity and inspires commitment to Royal Caribbean International.
Collaborates well and works up, down and across the organization.
http://www.royalcareersatsea.com/jobs/apply/RCI021314ITIS
