Contact Mr Tim Sheppard
Company Regent Seven Seas Cruises
Email tsheppard@regentexperience.com
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Job: Crew Purser
1. OBJECTIVE
Ensure smooth Clearance for all crew in accordance with advised Port requirements and OCI policies;
Ensure accurate financial reporting of crew accounting, maintenance of crew systems and payroll compliance in accordance with OCI policies;
Facilitate information flow to Department Heads, Shipboard Management and OCI Corporate;
Liaise closely with Crew Resources Manager on board to ensure good relations are maintained and information is shared between all on board;
2. RESPONSIBILITIES:
Guest Experience
Demonstrates a genuine concern for guests’ wellbeing at all times;
Pro-active approach to problem solving;
Ensuring staff training, development and knowledge throughout concession outlets is maintained at optimum levels to facilitate the guests’ experience.
Operational and Administrative
Crew Clearance and processing port documents required for crew;
Crew sign on/off;
Seaman’s book applications for OCI and concessions;
Medical certificates collection and recording;
Safety Certificates collection and recording;
Signature Service certification recording;
Name badges for crew and berthing cards for the cabin doors;
Ship’s Articles Maintenance;
Arrange Crew Transfers and report to Chief Purser for billing;
Crew Cabin assignments;
Crew Cabin Maintenance issues reporting (AVO’s);
Crew mail distribution and landing manifests for crew landings;
F&F applications – processing and forwarding to OCI Corporate for Approval;
Responsible for maintaining Crew Victualling;
Responsible for updating monthly POB (Passengers on Board) for Crew Documents;
Entering and Updating all crew information, visas etc in Fidelio;
Responsible for Crew Lost Luggage follow up;
Responsible for sending Crew Operational Position Lists and Weekly Manifests to OCI Corporate;
Attend Hotel Meetings;
Cover front desk for Reception Meetings;
Performs all other duties as requested by supervisor or as listed in SOP Manual – Front Office;
Finance
Responsible for maintaining crew accounts and payments;
Processing all Oceania Cruises Payroll, Expenses, Cash Advances and Bank Wires;
Crew Welfare funds;
Crew Foreign currency exchange services;
Crew telephone card inventory and cash balancing;
End of cruise cash balancing of crew accounts;
Training and Development
Facilitates the training of new crew pursers;
Coaches and supports Second Purser in daily operation and where requested will facilitate additional training of Second Pursers for progression;
Communicates standards of performance to employees;
Creates and maintains a positive work environment;
Models excellent leadership behavior;
Fosters teamwork within all departments onboard;
Promotes, participates in and actively suggests enhancements of the Signature Service program.
Incorporates Signature Service standards of behavior in daily work in the areas of:
o Creating memories and positive experiences for guests
o Presenting yourself professionally
o Anticipating guest needs
o Completing guests requests and needs
o Handling guest challenges
o Improving the guest experience
Social
1. Maintains positive relationships with colleagues
2. Respects the privacy and rights of colleagues
3. Promotes cooperation and teamwork
Safety
Will participate in crew and passenger safety drills according to instructions from ship’s command;
Comply with company safety and pollution prevention regulations;
3. PREFERRED SKILLS:
Systems
MS Office Suite
Fidelio Cruise including (but not limited to) modules:
Cruise Management, Payroll, Data Import, US Customs APIS, Quick Check In.
Micros Fidelio Point of Sale
NVS – Visual Reservation System
Education and Experience
Hospitality Background preferred;
Travel industry and previous shipboard experience required;
Experience in front office, revenue operations and crew operations preferred;
Profile
Understanding of the highest level of service;
Excellent administrative skills;
Strong leadership skills and practice ‘leadership by example;
Outgoing personality, open minded and flexible;
Ability to work in an international environment;
Ability to perform well under pressure;
Excellent appearance and excellent social skills;
Well organized;